IT Desktop Support Engineer

HERE'S HOW YOU'LL CONTRIBUTE:

Key responsibilities will be:

* Assist and support front-line operation support teams in solving advanced
technical issues with guidance and coaching.
* Be the liaison with Engineering teams collaborating for resolution of complex
desktop problems, communicate technical information and implementation of
corrective and innovative solutions to front-line operations support teams.
* Provide break-fix support for Lab IT workstations and associated peripherals
* Execute IMAC (Install, Move, Add, Change) activities for lab IT assets
* Ensure timely resolution of incidents in line with defined SLAs
* Deliver hands-and-feet support for remote network, server, and infrastructure
teams
* Support end-to-end asset lifecycle activities, including provisioning,
tracking, movement, and decommissioning
* Resolve escalated cases and advanced technical scenarios related to Endpoint
Management Software, Applications, Microsoft products, and hardware and
peripherals.
* Work with front-line operation teams in implementing of new endpoint
initiatives, providing associated training and Knowledge Articles as required
for end-user support global teams.
* Software and Application deployments, including targeting & packaging,
patching & updates, inventory control, and security baselining.
* Support automated management process for employee endpoints, providing them a
seamless and efficient end-user experience to enable productivity.
* Monitor and analyze gaps building processes to rationalize, troubleshoot and
escalate technical problems with endpoint management clients, client
inventory, application deployments and security patching.

At Zensar, we’re “experience-led everything”. We are committed to
conceptualizing, designing, engineering, marketing, and managing digital
solutions and experiences for over 130 leading enterprises. We are a company
driven by a bold purpose: Together, we shape experiences for better futures.
Whether for our clients, our people, or the world around us, this belief powers
everything we do. At the heart of our culture is ONE with Client - a set of four
core values that reflect who we are and how we work: One Zensar, Nurturing,
Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators
across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town,
London, Zurich, Singapore, and Mexico City. Explore Life at Zensar
[https://www.zensar.com/careers/] and join us to Grow. Own. Achieve. Learn.
[https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1] to be the best
version of yourself.

We believe the best work happens when individuality is celebrated, growth is
encouraged, and well-being is prioritized. We are an equal employment
opportunity (EEO) and affirmative action employer, committed to creating an
inclusive workplace. All qualified applicants will be considered without regard
to race, creed, color, ancestry, religion, sex, national origin, citizenship,
age, sexual orientation, gender identity, disability, marital status, family
medical leave status, or protected veteran status.