IT Help Desk Support Engineer- Immediate Joiners

IT Help Desk Support Engineer- Immediate Joiners
Location: Bangalore, India (Onsite). Office Location- HSR Layout
Employment Type: Full-Time
Timings: Aligned to US time Zones .5:30 p.m- 2:30 a.m / 1:30 a.m- 10:30 a.m.(Rotational Shift)
Work days: Monday - Saturday (Saturday's WFH). Flexible weekly off according to the shift

We are looking for a proactive and technically strong IT Help Desk Support Engineer with Proficient English communication skills to join our IT support team.

You should have hands-on experience in desktop support, networking, endpoint troubleshooting, IT infrastructure support, and network security. You will be responsible for supporting enterprise users, resolving hardware and network-related issues, managing Microsoft 365 and Google Workspace environments, and ensuring smooth day-to-day IT operations across both retail and corporate environments.

Key Responsibilities
Provide remote and onsite IT support via Microsoft Teams, email, calls, and ticketing systems.
Troubleshoot and support:
o Laptops and desktops
o Printers, scanners, POS machines, barcode scanners, and peripheral devices
o iPhones, iPads, and mobile devices
o Windows and macOS systems
o Network connectivity and Wi-Fi-related issues
Support and manage Microsoft 365 and Google Workspace environments.
Handle Microsoft 365 ↔ Google Workspace migration activities.
Troubleshoot and manage networking issues related to:
TCP/IP, DNS, DHCP, VPN, Routers and switches, Firewalls, Wi-Fi access points, Network security, and
access-related issues
Configure and troubleshoot printers, POS devices, scanners, and network-connected hardware.
Support Active Directory user management, password resets, device access, and endpoint troubleshooting.
Manage support tickets and ensure SLA compliance through proper incident handling and follow-up.
Coordinate with vendors and internal teams for hardware replacements and issue resolution.
Maintain technical documentation, asset records, and troubleshooting SOPs.
Provide excellent customer support and maintain professional communication with international clients.

Required Skills & Qualifications
Bachelor’s degree or diploma in IT, Networking, Computer Science, or related field.
Strong networking knowledge:
TCP/IP
DNS
DHCP
VPN
Routers
Switches
Firewalls
Experience with Microsoft 365 and Google Workspace administration.
Experience in Microsoft 365 ↔ Google Workspace migrations.
Strong troubleshooting skills for hardware, POS machines, Barcode Scanners, printers, laptops, desktops, iPhones, and iPads.
Good understanding of Windows and macOS.
Experience with ticketing systems and remote support tools.
Good communication and problem-solving skills.
Willingness to work from the office location and the specified shifts

Preferred Skills
Experience in IT Help Desk / Infrastructure Support.
Knowledge of Active Directory and endpoint management.
Knowledge of firewall configuration and network security practices.
Experience with antivirus, endpoint security, or MDM solutions.
Familiarity with ServiceNow or similar ITSM tools.
Experience supporting international clients.

Benefits
Professional growth opportunities
Hands-on exposure to enterprise IT infrastructure
Supportive work environment
Training and development opportunities