IT HelpDesk Engineer

Ciklum is looking for an IT HelpDesk Engineer to join our team full-time in
India.

We are a custom product engineering company that supports both multinational
organizations and scaling startups to solve their most complex business
challenges. With a global team of over 4,000 highly skilled developers,
consultants, analysts and product owners, we engineer technology that redefines
industries and shapes the way people live.

About the role:

An IT HelpDesk Engineer provides the first line of technical support to all
Ciklumers and basic IT services of high quality. This role involves performing
day-to-day support tasks and resolving failure issues.

Responsibilities:

* Managing tickets on the Service Desk system
* Delegating tasks to the second and third lines of support
* Communicating with customers through Gmail, Google Chat, Google Meet, and
phone calls
* Providing daily user support with hardware and software issues
* Cooperating with other IT sub-departments to solve common IT issues
* Cooperating and communicating with other IT sub-departments to find the best
way to fix problems and improve IT service management
* Maintaining up-to-date both external (for customers) and internal (for the
team) documentation up-to-date
* Preparing, provisioning, and deprovisioning workstations for newcomers and
leavers
* Cooperating with the Procurement department
* Cooperating with IT service providers
* Managing IT assets and peripherals in the IT stock

Requirements:

* Technical background: Knowledge of administering Windows 10 and above, macOS,
and Microsoft products
* Problem-solving abilities: Diplomatic and analytical mindset, client-oriented
(client first) approach, calm attitude to challenging tasks
* Teamwork skills: To be a team player able to cooperate with the other team
members to fulfill daily tasks
* Understanding of the ITIL principles and good communication skills: To be
able to convey information clearly
* Stress resistance: To be able to remain calm in difficult or stressful
situations
* Self-improvement and self-education: To be eager to learn and to be ready to
search for better solutions with minimal input data
* English level: Intermediate or above

What`s in it for you?

* Strong community: Work alongside top professionals in a friendly, open-door
environment
* Growth focus: Take on large-scale projects with a global impact and expand
your expertise
* Tailored learning: Boost your skills with internal events (meetups,
conferences, workshops), Udemy access, language courses, and company-paid
certifications
* Endless opportunities: Explore diverse domains through internal mobility,
finding the best fit to gain hands-on experience with cutting-edge
technologies
* Care: We’ve got you covered with company-paid medical insurance, mental
health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve
more, and engineering solutions that matter. With us, you’ll work with
cutting-edge technologies, contribute to impactful projects, and be part of a
One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai
and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to
collaborate on game-changing solutions and take your career to the next level.

Want to learn more about us? Follow us on Instagram
[https://www.instagram.com/ciklum/], Facebook
[https://www.facebook.com/ciklumindia], LinkedIn
[https://www.linkedin.com/company/ciklumindia/].

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application.
We can’t wait to see you at Ciklum.

#LI-OD3