IT Operations Manager

[https://66degrees.com/wp-content/uploads/2025/03/JobPosting-Cover.jpg]

OVERVIEW OF 66DEGREES

66degrees is an end-to-end AI transformation partner that guides enterprises
from complex business challenges to clear, quantifiable outcomes. Our company is
the culmination of several successful firms, each a leader in its own right in
cloud, artificial intelligence, and data. This convergence of talent and
expertise is how we help businesses reach their own "inflection point," where
chaotic data becomes a strategic asset, complexity becomes clarity, and AI
becomes an engine for growth. Our ultimate vision is to be the catalyst for a
future where every business operates as an intelligent enterprise, with
autonomous systems unlocking human potential.

At 66degrees, we believe in thriving through challenges and winning together.
These values not only guide us in achieving our goals as a company but also for
our people. We are dedicated to creating a significant impact for our employees
by fostering a culture that sparks innovation and supports professional and
personal growth along the way.

OVERVIEW OF ROLE

As 66degrees continues its rapid growth, we are seeking a hands-on, highly
technical IT Operations Manager to build and manage our internal IT Operations
function. This is a critical management role responsible for the stability,
integrity, and operational excellence of our core information technology
systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud
infrastructure, hardware assets, and our comprehensive portfolio of SaaS
business applications, along with the team members dedicated to each of these IT
subsets. You will build and mentor a team of talented IT engineers, establish
and manage operational processes, and serve as the key escalation point for all
IT Operations. The ideal candidate is a player and coach with a deep technical
understanding of modern infrastructure and SaaS management, capable of leading a
team, guiding technical strategy, and getting hands-on with the work when the
need arises.

KEY RESPONSIBILITIES

Team Leadership & Management

* Build, manage, and mentor a high-performing IT Operations team, including
Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
* Foster a culture of collaboration, innovation, and continuous improvement,
providing professional development and growth opportunities for team members.
* Serve as the primary escalation point for the IT Operations team, providing
technical guidance and resolving complex IT business issues.
* Develop and maintain Standard Operating Procedures (SOPs), and best practices
for our global IT department.

Cloud Infrastructure Operations

* Oversee the administration, maintenance, and optimization of all internal
Cloud Platform environments.
* Lead discussions with various teams regarding their use of internal cloud
infrastructure to advise on best practices and methods to automate the
provisioning and management of cloud resources.
* Ensure the availability, security, and cost-efficiency of our cloud
infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery,
Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
* Oversee the implementation of robust IAM policies, network security (VPCs,
VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

* Lead the administration, integration, and optimization of our core corporate
SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian,
Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp,
EasyDMARC, GoDaddy, and others.
* Design and enforce a comprehensive Identity and Access Management (IAM)
strategy using Rippling IT, including automated user
provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of
Least Privilege.
* Oversee the development and maintenance of our integration strategy,
leveraging iPaaS solutions like Workato, Google Apps Script, and custom
scripts to build robust, automated workflows between business systems.
* Partner with business departments (HR, Sales, Marketing) to understand their
needs and own the technical implementation of their core platforms, while
collaborating with team members to define shared platform ownership and
accountability.

Collaboration, Strategy, Security

* Partner closely with the Security Operations team to implement "as-a-service"
best practices, manage our MDM solution, and gather evidence for compliance
audits.
* Collaborate with global teams on infrastructure initiatives and the rollout
of internal frameworks, such as Dev vs. Prod delineation.
* Evaluate, select, and manage relationships with key IT vendors and service
providers, ensuring they meet performance and contractual expectations.
* Partner with the Security team for GRC buildout (Drata) and Trust Center
buildout (SafeBase).

REQUIRED QUALIFICATIONS

* 8-10 years of progressive experience in IT Operations or Systems Engineering,
including at least 4 years in a direct management capacity leading and
mentoring technical teams.
* Strong leadership and English communication skills, with a proven ability to
bridge time zones and cultural nuances while managing remote/offshore
resources..
* Extensive experience managing a large portfolio of enterprise SaaS
applications and implementing enterprise-wide IAM strategies using a central
IdP (e.g., Rippling or Okta).
* Proven ability to architect high-level strategy and manage teams while
remaining technical enough to execute alongside them and provide direct
hands-on support.
* Technical proficiency in Infrastructure as Code (IaC), specifically using
Terraform to automate cloud infrastructure management.
* Hands-on experience with enterprise integrations, either through scripting
(Python, Bash, Google Apps Script) or via an iPaaS platform (Workato
preferred).
* Deep expertise in Mobile Device Management (MDM) for at-scale corporate
assets, BYOD environments, and Chrome browser management.
* Extensive hands-on experience across the entire Google stack, including GCP
infrastructure at scale and advanced Google Workspace administration.
* Strong understanding of ITIL v4 frameworks, particularly in Change Management
and Incident Response within a high-growth environment.
* Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and
others.

PREFERRED QUALIFICATIONS

* Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+,
ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
* Prior experience thriving in the fast-paced environment of a technology
consulting or professional services firm.
* Experience establishing internal governance and access controls for
Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
* Proven track record of reducing manual IT service desk tickets by 30%+
through the implementation of "Low-Code/No-Code" automation or advanced iPaaS
recipes.
* Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA
compliance audits using automated GRC platforms like Drata.
* Practical experience moving an organization toward a Zero Trust security
model.
* Familiarity with Lifecycle Management (LCM) transitions, moving from manual
onboarding to fully automated "Zero-Touch" provisioning.
* Experience applying Agile or Kanban methodologies to internal IT Operations
to manage sprint cycles for SaaS integrations and infrastructure projects.
* Prior experience managing the IT side of Mergers and Acquisitions, including
domain migrations, SaaS consolidation, and tenant-to-tenant transfers.

66degrees is an Equal Opportunity employer. All qualified applicants will
receive consideration for employment without regard to actual or perceived race,
color, religion, sex, gender, gender identity, national origin, age, weight,
height, marital status, sexual orientation, veteran status, disability status or
other legally protected class.

AI TRANSPARENCY & DISCLOSURE

As an AI transformation partner, 66degrees leverages intelligent solutions to
enhance our recruitment experience. We utilize AI tools—including LinkedIn
Recruiter’s Hiring Assistant and interview transcription technologies—to assist
with sourcing, role analysis, and capturing interview highlights.

These tools augment our process, but we "Commit to Our Craft" by ensuring all
final hiring decisions are made by our human Talent Team. By applying, you
acknowledge the use of these technologies to help us "Win Together" in finding
the best fit for our team.