IT Ops Analyst IV

Role Summary The IT Ops Analyst IV is responsible for the administration, support, and continuous improvement of the SAP Concur Expense platform (“myExpense”). This role ensures stable system operations, delivers high-quality user support, and drives enhancements that improve efficiency, compliance, and user experience. You will partner with global stakeholders across Finance, HRIT, Procurement, and external vendors to support integrations, optimize processes, and deliver scalable solutions aligned with business objectives. This position combines system ownership, operational support, and project participation in a dynamic, global environment. Key Responsibilities System Administration & Operations Administer and support the SAP Concur Expense platform, ensuring system stability and performance Monitor system activity, data integrations, and recurring processes to identify and resolve issues Manage expense-related data feeds, card integrations, and exception handling Perform ongoing system maintenance, audits, and operational checks User Support & Service Management Provide end-user support through the ServiceNow ticketing system Troubleshoot and resolve system and process issues in a timely manner Deliver user training and guidance to improve adoption and compliance Serve as an authorized support contact with SAP Concur for escalations and system updates Integrations & Technical Support Support integrations with ERP systems, Workday, and corporate card providers Monitor and resolve integration failures and data discrepancies Assist with onboarding new employee populations, including mergers and acquisitions Partner with internal IT and external vendors to ensure seamless data flow Process Improvement & System Enhancements Identify opportunities to streamline processes and improve system efficiency Support configuration updates, enhancements, and new feature rollouts Contribute to automation and continuous improvement initiatives Reporting & Analytics Develop and maintain standard and ad hoc reports using Concur Intelligence (Cognos) Analyze expense data to identify trends, risks, and improvement opportunities Deliver insights to stakeholders to support decision-making Project & Change Management Participate in system implementations, upgrades, and ERP refresh activities Support testing, validation, and deployment of system changes Manage and execute change requests through established processes Contribute to global and regional project initiatives Governance & Compliance Ensure adherence to global travel and expense policies Support audit readiness and maintain compliance with SOX controls Partner with HRIT and compliance teams to implement controls and improvements Collaboration & Communication Work closely with global and regional teams to align processes and priorities Communicate system updates, enhancements, and policy changes to end-users Participate in regular team meetings to review performance and improvement opportunities Required Qualifications Education Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, or a related field Experience 3–5+ years of experience in expense management, financial systems, or IT operations Hands-on experience administering SAP Concur Expense Technical Skills Strong knowledge of SAP Concur (Expense required; Request/Travel a plus) Experience with Workday or similar HRIS platforms Understanding of ERP integrations and financial systems Familiarity with IT service management tools (ServiceNow preferred) Advanced Excel skills for data analysis and reporting Core Competencies Strong analytical and problem-solving skills High attention to detail and accuracy Ability to manage multiple priorities in a fast-paced environment Communication & Collaboration Excellent verbal and written communication skills Proven ability to work effectively with global, cross-functional teams Compliance Knowledge Understanding of Sarbanes-Oxley (SOX) controls and audit requirements Preferred Qualifications Experience with Concur Intelligence (Cognos) reporting tools Knowledge of corporate card programs and integrations Experience in global organizations or shared services environments Exposure to process automation and continuous improvement methodologies Why This Role Matters This role plays a critical part in ensuring seamless global travel and expense operations. By maintaining system integrity, enhancing processes, and improving user experience, you will help drive financial accuracy, compliance, and operational efficiency across the organization. What You’ll Gain Exposure to global systems and cross-functional teams Opportunities to lead process improvements and system enhancements Hands-on experience with enterprise financial and HR systems A visible role contributing to operational excellence and transformation initiatives Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.