IT Security Manager (Global Cyber Command)

About the Role: Serves as the central authority for Global Cyber Command, acting as the focal point for continuous security event monitoring, triage, escalation, and coordinated incident response, while maintaining end-to-end accountability for the incident lifecycle from detection through post-incident review and reporting. Provides operational leadership and mentorship to Security Analysts, ensuring standard operating procedures, runbooks, documentation, and metrics are established and maintained to support effective, auditable operations and continuous improvement. Ensures that security events meeting defined thresholds are promptly escalated and managed in accordance with the Wolters Kluwer Incident Response policy and procedures, coordinating cross-functional response efforts across IT Security, IT, and business stakeholders as required. When appropriate, escalates and engages other functions across Wolters Kluwer to ensure appropriate technical expertise and communication is leveraged for incidents and requests. Responsibilities: Provide day‑to‑day operational leadership for security analysts and incident responders, setting priorities, maintaining investigative focus, and ensuring timely, disciplined execution during high‑severity incidents. Mentor and develop team members through hands‑on coaching, knowledge sharing, and guidance on investigation techniques, Blue Team tooling, and incident response best practices to build depth and resilience within the team. Foster a culture of accountability, collaboration, and continuous improvement by reinforcing standards, supporting professional development, and promoting repeatable, mature security operations aligned to business risk. Ensure adherence to defined security operations SLAs and SLOs by tracking incident response timeliness, containment and remediation performance, and validating the effectiveness of corrective actions through metrics, trend analysis, and continuous operational improvement. Serve as the primary escalation point for security events and incidents, owning the full incident response lifecycle including monitoring, detection, triage, investigation, containment, eradication, recovery, and post‑incident review. Lead operational support and continuous improvement of Blue Team capabilities, including SIEM, SOAR, EDR/XDR, NDR, threat intelligence, and forensic platforms, ensuring platform health, reliable log ingestion, effective integrations, tuned detections, and automated response workflows. Oversee security monitoring and detection effectiveness by driving alert tuning, use‑case development, false‑positive reduction, detection coverage validation, and alignment to evolving threat scenarios. Coordinate and execute incident response activities by aggregating and analyzing system, network, cloud, endpoint, and malware data; conducting OSINT investigations; synthesizing root cause; and developing risk‑based response recommendations grounded in sound security principles. Partner with engineering, infrastructure, cloud, and application teams to operationalize security tooling, onboard new data sources, remediate control gaps, and implement configuration changes arising from incidents, threat intelligence, and post‑incident findings. Ensure accurate, timely documentation of all response activities, including maintaining operational runbooks, playbooks, dashboards, metrics, and incident records to support 24x7 operations, audit readiness, and regulatory requirements. Deliver clear, consistent, and factual incident analysis and reporting to technical teams, business stakeholders, and leadership, providing actionable insights into impact, root cause, and remediation. Drive post‑incident reviews, lessons learned, and purple team exercises to validate detection and response effectiveness and translate outcomes into measurable improvements across people, process, and technology. Ensure all security operations activities comply with Wolters Kluwer enterprise policies, procedures, and applicable business and regulatory requirements. Skills: • Comprehensive Security Architecture: Expertise in designing sophisticated security architectures. • Advanced Threat Management: Mastery in monitoring and mitigating advanced threats. • Strategic Policy Enforcement: Skills in developing and enforcing high-level security policies. • Leadership in Incident Recovery: Advanced incident response and recovery leadership. • Compliance Knowledge: Proficiency in navigating industry standards and regulations. • Team Mentorship: Ability to mentor and guide less experienced team members. • Technology Implementation: Capability to implement and manage advanced security technologies. • Strategic Planning and Reporting: Skills in strategic security planning and detailed reporting. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.