Junior Specialist - Accounts Resolution

We are seeking a detail-oriented and empathetic Patient Call Center
Representative to join our healthcare team. In this role, you will serve as a
primary contact for patients regarding insurance updates, billing inquiries,
payment plans, and denied claims. The ideal candidate will have strong
communication skills, a working knowledge of medical billing processes, and a
commitment to providing excellent patient service.

Key Responsibilities:

Collect and verify patient insurance information accurately.

Handle inbound calls regarding billing statements and explain charges.

Set up and manage patient payment plans based on financial policies.

Process and confirm patient payments over the phone securely.

Assist patients in understanding and resolving insurance denials and appeals.

Document all patient interactions and updates in the system promptly.

Maintain compliance with HIPAA and organizational privacy policies.

Deliver clear, compassionate, and professional service in every interaction.

Qualifications:

Any degree.

Prior experience in a medical call center or billing office is a plus.

Strong communication and problem-solving skills.

Familiarity with insurance terms, billing processes, and EHR systems.

Same Posting Description for Internal and External Candidates