Key Account Management | Mumbai

Job Brief:
Account management responsibilities include developing strong relationships with
customers, connecting with key business executives and stakeholders and
preparing sales reports. Account Managers also answer client queries and
identify new business opportunities among existing customers. In this role,
you will liaise with cross-functional internal teams (including Customer Service
and Product Development departments) to improve the entire customer experience.
This position may require occasional travel. Ultimately, a successful Account
Manager should collaborate with our sales team to achieve quotas while keeping
our clients satisfied and engaged with our products and services in the
long-run.

Key Responsibilities:
● Serve as the lead point of contact for all customer account management matters
● Build and maintain strong, long-lasting client relationships
● Negotiate contracts and close agreements to maximize profits
● Develop trusted advisor relationships with key accounts, customer stakeholders
and executive sponsors
● Ensure the timely and successful delivery of our solutions according to
customer needs and objectives
● Clearly communicate the progress of monthly/quarterly initiatives to internal
and external stakeholders
● Develop new business with existing clients and/or identify areas of
improvement to meet sales quotas
● Forecast and track key account metrics (e.g. quarterly sales results and
annual forecasts)
● Prepare reports on account status
● Collaborate with sales team to identify and grow opportunities within
territory
● Assist with challenging client requests or issue escalations as needed
● Demonstrable ability to communicate, present and influence key stakeholders at
all levels of an organization, including executive and C-level
● Upselling and Cross selling of MediBuddy services/products

Qualifications & Skills:
● Proven 3-5 years experience in Account Management or KAM or Customer Success
in B2B Industry 
● Proficient level with MS Office (particularly MS Excel)
● Experience delivering client-focused solutions to customer needs in a B2B
Industry
● Proven ability to juggle multiple account management projects at a time, while
maintaining sharp attention to detail
● Excellent listening, negotiation and presentation abilities
● Strong verbal and written communication skills

MediBuddy Introduction:
MediBuddy is India’s largest on-demand, full-stack digital healthcare platform
that helps patients access multiple healthcare services. It gives users 24x7
access to high-quality healthcare at their fingertips. MediBuddy helps its users
consult specialist doctors, order medicines and book lab tests from the comfort
of their homes. It is also a partner to several leading corporate customers in
the country and helps their employees access multiple healthcare benefits.
MediBuddy users have access to online doctor consultations, wellness, preventive
care services, fitness and hospitalization offered by its pan-India network of
healthcare providers with its unparalleled reach.

It also provides its customers hassle-free, end-to-end surgery care through a
Care Buddy, right from connecting them to the right surgeon to post-operative
recovery care. MediBuddy’s surgery care provides specialized treatment in
several other departments like Proctology, Ophthalmology, Vascular, ENT,
Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care
management services, MediBuddy assures customers an array of solutions for every
medical, financing, insurance, and recovery need of its customers undergoing
surgery.

The digital healthcare platform has a partner network of 90,000+ doctors, 7,100+
hospitals and clinics, 4,000+ diagnostic centers, 2,500+ pharmacies along with a
team size of 2200+ members. It has created an integrated healthcare ecosystem
that offers patients seamless access anytime and anywhere. It has created an
integrated healthcare ecosystem that offers patients seamless access anytime and
anywhere in 10 minutes. With its healthcare services available in 16 Indian
languages to enable customer-friendly consultation, MediBuddy is bridging the
Urban-Rural quality healthcare divide. MediBuddy offers online and offline
doctor consultations, medicine delivery, lab tests at home, mental health
consultations, surgery care, among other healthcare services.