Key Account Manager

Overall Purpose of the Job 

We are looking for experienced Account Managers to deliver an exceptional brand
and relationship experience for a portfolio of exclusive client base. This
position focuses on personalized engagement, seamless service delivery, and
proactive relationship management to drive loyalty and customer satisfaction.

Key Responsibilities

* Act as the primary point of contact for customers.
* Build strong relationships by understanding preferences and delivering
tailored solutions.
* Coordinate travel itineraries, reservations, and lifestyle requests.
* Stay informed on market trends to provide relevant recommendations.
* Collaborate with internal teams to ensure seamless execution of client
requests.
* Drive engagement through proactive communication and service strategies.
* Fulfill client requests via phone, email, and chat.
* Exercise judgment and discretion when serving as primary contact.
* Provide accurate and timely information regarding requests.
* Apply service standards when fulfilling requests.
* Communicate responses clearly and professionally.
* Apply client and organizational policies when interacting with customers.
* Achieve performance targets related to customer satisfaction, revenue and
utilization growth, and portfolio profitability.

Job Profile

Requirements

* Experience in travel, airlines, customer service, hospitality, or lifestyle.
* Strong knowledge of travel industry systems.
* Excellent written and verbal communication skills.
* Highly organized and able to manage multiple priorities.
* Strong problem solving skills.
* Proficiency in Microsoft Office and research tools.

Qualifications

* Minimum 8 years experience in a client facing servicing role.
* Bachelor’s degree or equivalent experience preferred.