Key Account Manager

Overall Purpose of the Job 
We are looking for experienced Account Managers to deliver an exceptional brand and relationship experience for a portfolio of exclusive client base. This position focuses on personalized engagement, seamless service delivery, and proactive relationship management to drive loyalty and customer satisfaction.
Key Responsibilities

Act as the primary point of contact for customers.
Build strong relationships by understanding preferences and delivering tailored solutions.
Coordinate travel itineraries, reservations, and lifestyle requests.
Stay informed on market trends to provide relevant recommendations.
Collaborate with internal teams to ensure seamless execution of client requests.
Drive engagement through proactive communication and service strategies.
Fulfill client requests via phone, email, and chat.
Exercise judgment and discretion when serving as primary contact.
Provide accurate and timely information regarding requests.
Apply service standards when fulfilling requests.
Communicate responses clearly and professionally.
Apply client and organizational policies when interacting with customers.
Achieve performance targets related to customer satisfaction, revenue and utilization growth, and portfolio profitability.

Job Profile
Requirements

Experience in travel, airlines, customer service, hospitality, or lifestyle.
Strong knowledge of travel industry systems.
Excellent written and verbal communication skills.
Highly organized and able to manage multiple priorities.
Strong problem solving skills.
Proficiency in Microsoft Office and research tools.

 
Qualifications

Minimum 8 years experience in a client facing servicing role.
Bachelor’s degree or equivalent experience preferred.