Lead – Student Welfare & Well Being

Job Title: Lead – Student Welfare & Well Being
Company: University of Bristol – Mumbai Campus
Reports To: Director Campus Operations & Registrar
Location: Mumbai
Employment Type: Full-time, Permanent
Role Purpose
The Lead – Student Welfare & Well Being will lead the development, implementation, and continuous enhancement of a holistic student support ecosystem that promotes student well-being, inclusion, engagement, and success. The role ensures alignment with the academic ethos of the University of Bristol (UK) while meeting regulatory expectations in India.

Key Responsibilities
1. Student Welfare Strategy & Governance
Design and implement a comprehensive Student Welfare Framework aligned with the University of Bristol’s global standards.
Implement policies related to:
Student well-being and mental health
Safeguarding and grievance redressal
Anti-ragging and anti-discrimination
Inclusivity and accessibility
Ensure compliance with UGC, local regulations, and international best practices.
Serve as Secretary/Lead for Student Welfare Committees (e.g., Anti-Ragging Committee, ICC, Grievance Redressal Committee).
2. Student Support Services
Oversee delivery of key services including:
Counselling and mental health support
Health services and emergency response
Disability support and learning accommodations
International student support (visa, cultural integration, transition support)
Establish partnerships with external service providers (counsellors, healthcare, NGOs).
3. Student Engagement & Campus Life
Drive student engagement initiatives including:
Clubs, societies, and student-led activities
Cultural, sports, and co-curricular programmes
Student leadership and representation frameworks (Student Council)
Foster a vibrant, inclusive, and safe campus environment.
4. Safeguarding, Well-being & Crisis Management
Lead safeguarding initiatives and ensure student safety and dignity at all times.
Develop crisis management protocols for:
Mental health emergencies
Harassment or misconduct cases
Health and safety incidents
Act as a key escalation point for sensitive student issues.
5. Student Grievance & Discipline Framework
Oversee fair and transparent handling of:
Student grievances
Disciplinary matters
Code of conduct violations
Ensure due process, documentation, and timely resolution.
6. Collaboration & Stakeholder Management
Work closely with:
Academic teams and Programme Directors
Registry, Admissions, and Operations
UK Home Campus Student Services teams
Act as a bridge between students and institutional leadership.
7. Data, Insights & Continuous Improvement
Monitor student well-being indicators, engagement metrics, and satisfaction (NSS/NPS).
Analyse trends and implement improvement initiatives.
Prepare reports for senior leadership and regulatory bodies.
8. Team Leadership & Operations
Build and lead the Student Welfare team (counsellors, student support officers, engagement leads).
Develop SOPs, service standards, and SLAs.
Manage budgets and vendor relationships.

Key Deliverables / KPIs
Student satisfaction and engagement scores
Reduction in grievance resolution timelines
Effective implementation of welfare policies and compliance
Participation rates in student activities
Well-being program utilisation metrics

Qualifications & Experience
Master’s degree in Psychology, Social Work, Education, or related field (PhD desirable).
5–8 years of experience in student affairs / student services / campus life.
Experience in international or transnational education environments preferred.
Strong understanding of UGC regulations, safeguarding norms, and student well-being frameworks.

Key Competencies
Student-centric mindset with high empathy and integrity
Strong leadership and stakeholder management skills
Crisis handling and conflict resolution capabilities
Policy development and governance expertise
Cross-cultural sensitivity and global outlook

Preferred Attributes
Experience in setting up student welfare functions for a new campus
Exposure to UK higher education systems and practices
Ability to build scalable and tech-enabled student support systems

Why Join Us
Join the founding team of the University of Bristol's Mumbai Campus and play a key role in shaping an exceptional student experience from the ground up. This is a unique opportunity to build and lead student welfare and well-being initiatives at a globally renowned UK university, fostering a safe, inclusive, and vibrant campus community while working in a dynamic international higher education environment.