Lead UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible,
high-quality, and sustainable healthcare for all. Position Summary: We are
looking for a Lead UX Designer to join the athenahealth R&D team in Chennai.
This role focuses on solving complex healthcare challenges by researching,
defining, and designing user-centered experiences for electronic health record
(EHR) and practice management products. The ideal candidate will lead UX
research and design initiatives that improve healthcare workflows and patient
experiences while collaborating closely with agile product and engineering
teams. This role requires strong strategic thinking, user research expertise,
interaction design skills, and the ability to drive impactful product outcomes.
About the Team: The R&D team at athenahealth builds innovative healthcare
technology solutions that improve clinical and operational experiences for
healthcare providers and patients. The team works collaboratively across
product, engineering, and design functions to deliver intuitive and scalable
digital healthcare experiences. Designers on the team play a key role in
understanding user needs, shaping product strategy, and delivering impactful
solutions that support better healthcare outcomes. Essential Job
Responsibilities: Lead UX research and design initiatives for electronic health
record (EHR) and practice management products Conduct and synthesize user
research activities including discovery interviews, field studies, usability
testing, and evaluative studies Define problem statements, user needs, and
success metrics to guide product and design decisions Design intuitive, elegant,
and user-centered interactions that improve healthcare workflows and user
experiences Collaborate closely with product managers, engineers, and
cross-functional stakeholders within agile development environments Translate
complex business and user requirements into scalable UX solutions and design
recommendations Present and communicate UX rationale, research findings, and
design decisions to gain stakeholder alignment and support Additional Job
Responsibilities: Facilitate workshops, design discussions, and collaborative
problem-solving sessions across teams Support iterative design processes through
prototyping, feedback incorporation, and continuous improvement Contribute to UX
strategy, design standards, and best practices across the product organization
Mentor and guide team members on UX research methodologies and interaction
design principles Adapt design approaches based on changing business priorities,
customer feedback, and evolving healthcare needs Partner with multidisciplinary
teams to ensure consistency across product experiences Help drive innovation and
user-centered thinking throughout the product development lifecycle Expected
Education & Experience: Bachelor’s or Master’s degree in Design, Human-Computer
Interaction, Cognitive Psychology, Computer Science, User Experience (UX), or
related field Minimum 10+ years of professional experience in UX research and
design Strong expertise across a broad range of UX research and interaction
design methodologies Experience conducting user research including interviews,
field studies, moderated and unmoderated usability testing, and evaluative
research Strong understanding of agile software development processes and
cross-functional product collaboration Proven ability to articulate UX
recommendations using data, research insights, and business rationale Excellent
communication, stakeholder management, collaboration, and problem-solving skills
About athenahealth Our vision: In an industry that becomes more complex by the
day, we stand for simplicity. We offer IT solutions and expert services that
eliminate the daily hurdles preventing healthcare providers from focusing
entirely on their patients — powered by our vision to create a thriving
ecosystem that delivers accessible, high-quality, and sustainable healthcare for
all. Our company culture: Our talented  employees — or athenistas, as we call
ourselves — spark the innovation and passion needed to accomplish our vision. We
are a diverse group of dreamers and do-ers with unique knowledge, expertise,
backgrounds, and perspectives. We unite as mission-driven problem-solvers with a
deep desire to achieve our vision and make our time here count. Our
award-winning culture is built around shared values of inclusiveness,
accountability, and support. Our DEI commitment: Our vision of accessible,
high-quality, and sustainable healthcare for all requires addressing the
inequities that stand in the way. That's one reason we prioritize diversity,
equity, and inclusion in every aspect of our business, from attracting and
sustaining a diverse workforce to maintaining an inclusive environment for
athenistas, our partners, customers and the communities where we work and serve.
What we can do for you: Along with health and financial benefits, athenistas
enjoy perks specific to each location, including commuter support, employee
assistance programs, tuition assistance, employee resource groups, and
collaborative  workspaces  — some offices even welcome dogs. We also encourage a
better work-life balance for athenistas with our flexibility. While we know
in-office collaboration is critical to our vision, we recognize that not all
work needs to be done within an office environment, full-time. With consistent
communication and digital collaboration tools, athenahealth enables employees to
find a balance that feels fulfilling and productive for each individual
situation. In addition to our traditional benefits and perks, we sponsor events
throughout the year, including book clubs, external speakers, and hackathons. We
provide athenistas with a company culture based on learning, the support of an
engaged team, and an inclusive environment where all employees are valued. Learn
more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity United by our mission and
driven by our entrepreneurial spirit, our work at athenahealth is collaborative,
transformative, and above all, it’s meaningful. Our employees take pride in
using technology and data-driven insights to inspire changes that will make the
U.S. healthcare system better for everyone, including your friends, family and
maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert
Please be aware of questionable job offers that are not affiliated with
athenahealth. athenahealth has been made aware of unauthorized career
opportunities offered by individuals posing as representatives of larger U.S.
companies, including athenahealth. The fictitious jobs are advertised on
employment-search websites, such as Indeed.com and Craigslist.com, and
prospective employees are required to share their personal and financial
information (e.g. credit card, bank information), provide copies of their
government-issued identification, and/or send money for application fees,
processing charges or work permits. The victims who are told they are "hired"
are often instructed to deposit a check (which is later returned as fraudulent)
into their own account and to forward overpayment to individuals - usually via
wire transfer. Important information for job seekers: athenahealth has a formal
application process and we do not request you to interview on a Google Hangout
or via text messaging. athenahealth will never request money for the opportunity
to apply or work for athenahealth. athenathealth does not require completion of
tax forms, bank account or credit card information as part of the recruiting
process. If you feel that you have been a victim of such a scam, please send an
email to: askhr@athenahealth.com