Manager, IT Infrastructure Operations

Why CDM Smith?

Check out this video and find out why our team loves to work here!

Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world

Job Description

Plans, organizes, and controls the firm’s projects for servers, storage devices, applications platforms, and communications components that operate in a physical, virtual, and/or cloud environment. Projects include installations, modifications, and upgrades. Creates and manages corresponding budgets and schedules. Evaluates related products and makes recommendations to senior management on new technologies and innovation. Directs and trains other staff members. Works from high level goals.

Duties and Responsibilities

Participates in the planning and manages the implementation of projects addressing servers, storage devices, applications platforms, and communications components. Includes new product installations and

upgrades, project schedules, resource allocation, tracking and reporting on project milestones. Ensures that coordination with internal technology resources is performed.

Maintains a comprehensive infrastructure asset inventory and ensures compliance with asset lifecycle requirements. Tracks operational purchasing and spending and maintains an insight into operational budget status.
Directs the logistics and support of infrastructure assets and technology in branch offices, data centers, and other physical facilities. Guides the planning, scheduling, and implementation of technology, with respect to office moves and other facilities projects.
Develops, monitors and ensures the timely execution of service level agreements (SLA) for integrated enterprise systems. Assists in routing and tracking infrastructure related issues escalated by the support staff and various teams. Manage vendor and consultant relationships as required, verifying that issues are resolved and that deadlines are met.
Identifies and directs the automation of workloads to improve performance, reduce costs, and reduce maintenance for servers, storage devices, and communications systems components. Identifies opportunities for operational process and system enhancements and makes recommendations accordingly.
Manages the support of production systems and manages support incidents by researching, coordinating resources, communicating with IT and business staff to resolve root causes and restore systems performance.

Consults with other technology management, stakeholders, clients, and end users to identify potential enhancements and issues.

Performs other duties as required.

Skills And Abilities

Advanced knowledge of routing, switching, Virtual Private Networks (VPN), firewalls, load

Balancing, Subnetting And Other Networking Skills.

Advanced knowledge of Structured Query Language (SQL) and/or Oracle databases.
Advanced knowledge of servers, storage devices, applications platforms, and communications.
Advanced ability to create complex, custom scripts and/or configure orchestration products to complete complex tasks.
Excellent skills and background in Microsoft server products and in supporting an Active Directory environment.
Strong knowledge or experience supporting Linux required.
Strong interpersonal and customer relations skills.
Excellent verbal and written communication and organizational skills.
Ability to prioritize and manage multiple tasks both individually and as a team member.
Excellent IT project management skills.

Minimum Qualifications

Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.

Amount Of Travel Required

0%

Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

Agency Disclaimer

All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

Business Unit

COR

Group

COR

Assignment Category

Fulltime-Regular

Employment Type

Regular