Manager Technology

Role:Manager, Technology. Experience Required: 12+ years Responsibilities Experience in platform release cycles, SRE best practices, infrastructure code reviews, and incident/defect management. Efficient in handling a team of 6-8 engineers across SRE, Platform Operations, and platform capabilities functions. Out of the box thinking and creative problem-solving skills is desired. Works with architects and product owners/managers to design and implement scalable platform solutions addressing reliability, operability, and developer experience. Works with engineering teams to establish SRE practices including monitoring, alerting, SLOs, and performance tuning across production infrastructure. Manages day-2 operations for AKS clusters, including twice-yearly upgrades, patching, and capacity planning. Identifies optimal technologies and practices to improve platform reliability and developer self-service. Stays current with the evolving cloud-native and platform engineering space to evaluate tools and capabilities for integration. Involved in creating POCs, interacting with architects within groups to strategize platform development and build technical roadmaps. Drives Spec Driven Development (SDD) practices for platform capabilities and SRE automation — defining clear specifications for infrastructure contracts, APIs, and platform services before implementation to ensure predictable, well-documented outcomes. Leverages AI tools (Co-pilot, Claude, agentic workflows) to accelerate infrastructure-as-code development, incident triage, runbook automation, and platform self-service capabilities. Helps in maintaining proper platform documentation, runbooks, and operational playbooks. Supports and mentors team members by providing training, advice, coaching, and educational opportunities. Promotes culture of using various AI tools in SDLC including Co-pilot, Claude, etc. Job Qualifications Bachelor's degree in information technology or related field. Preferred 12+ years' experience in SRE, Platform Engineering, or Infrastructure domain. Extensive experience working in Agile, participating in various L0, technical design, and roadmap initiatives. Strong hands-on experience required in Kubernetes (AKS preferred). Should be proficient in operating and managing Kubernetes clusters at an organization level. Strong experience in Terraform, ArgoCD & Argo Workflows, Helm/Kustomize, and GitOps practices. Experience with CI/CD pipelines (GitHub Actions, Azure DevOps) and infrastructure-as-code at scale. Strong experience in driving adoption of platform capabilities for developers, setting up COPs, and driving onboarding of engineering teams onto the platform. Proven experience defining and managing SLOs, SLIs, and error budgets to balance reliability with feature velocity across production systems. Experience building and running incident management processes including on-call rotations, escalation frameworks, blameless post-mortems, and RCA documentation. Hands-on experience with production operations at scale — capacity planning, disaster recovery, failover strategies, and business continuity for cloud-hosted infrastructure. Experience building internal developer platform capabilities — self-service tooling, golden paths, developer portals, and "platform as a product" approaches that reduce toil for engineering teams. Demonstrated ability to drive toil reduction through automation — scripting operational tasks, building self-healing systems, and implementing proactive alerting to reduce reactive firefighting. Experience conducting Production Readiness Reviews (PRRs) and defining operational standards for services transitioning to production. Experience with Spec Driven Development (SDD) methodologies — defining infrastructure and platform service specifications upfront to drive implementation, testing, and validation of platform capabilities. Familiarity with AI-assisted development tools and agentic automation patterns applied to SRE workflows such as intelligent alerting, automated remediation, and infrastructure provisioning. Passionate about sharing your experiences and knowledge and growing your team. Ability to creatively handle challenges and obstacles, innovating solutions balancing both immediate needs with longer-term ownership and maintenance. Preferred experience with observability tooling (Datadog, Prometheus, Grafana) for platform monitoring. Preferred knowledge in microservices architecture, service mesh, and cloud-native patterns. Strong interpersonal and communication skills, coupled with solid teamwork ethic and customer focus. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. 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