MAS India SVC South Core Payroll PV 167697

MAS Payroll Client Services is a client facing team of ~250+ highly motivated
and successful associates. We provide best in class service to our MAS Core
clients over the phone as well as in-product chat support. As we expand our
portfolio, we are looking to onboard associates that are highly passionate and
driven to achieve greater heights in their careers. We engage your unique
talents and perspectives and we welcome your ideas on how to do things
differently. In your efforts to achieve, learn and grow, we support you all the
way. If success motivates you, you belong at MAS Payroll Client Services team.
Job Responsibilities Handle client queries related to Payroll; both over the
phone and chat when needed Help clients to use our flagship product, WFN to run
their Payroll, retrieve reports, client account maintenance and help them to be
compliant with agencies Educate clients to navigate through the product and get
maximum value out of it Prepare for customer inquiries by studying products,
services, and customer service processes. Responds to customer inquiries by
understanding inquiry; reviewing previous inquiries and responses; gathering and
researching information; assembling and forwarding information; verifying
customer?s understanding of information and answer. Records customer inquiries
by documenting inquiry and response in customers? accounts. Identify client pain
points and suggest business process improvement ideas Update job knowledge by
participating in educational opportunities including team briefings and other
trainings Follow up with customers where necessary and always keep promises
Maintain great quality of service consistently and enable ADP to retain more
clients Participate in org/ team level activities and help the team achieve its
goals Qualification and Skills o Good Academic record o Superior listening,
verbal, and written communication skills o Ability to converse with clients in a
neutral accent o Proficient in relevant computer applications o 1-3 years of
experience in an inbound international call center environment o Knowledge of
customer service practices and principles o Ability to handle stressful
situation appropriately o Good logical reasoning and ability to formulate
resolution for clients o Ability to multitask and use various applications at
the same time o Good Arithmetic skills o Fair knowledge of customer satisfaction
surveys/ NPS o Ability to work in a team environment ##LI-DNI
Qualifications
MAS Payroll Client Services is a client facing team of ~250+ highly motivated
and successful associates. We provide best in class service to our MAS Core
clients over the phone as well as in-product chat support. As we expand our
portfolio, we are looking to onboard associates that are highly passionate and
driven to achieve greater heights in their careers. We engage your unique
talents and perspectives and we welcome your ideas on how to do things
differently. In your efforts to achieve, learn and grow, we support you all the
way. If success motivates you, you belong at MAS Payroll Client Services team.
Job Responsibilities Handle client queries related to Payroll; both over the
phone and chat when needed Help clients to use our flagship product, WFN to run
their Payroll, retrieve reports, client account maintenance and help them to be
compliant with agencies Educate clients to navigate through the product and get
maximum value out of it Prepare for customer inquiries by studying products,
services, and customer service processes. Responds to customer inquiries by
understanding inquiry; reviewing previous inquiries and responses; gathering and
researching information; assembling and forwarding information; verifying
customer?s understanding of information and answer. Records customer inquiries
by documenting inquiry and response in customers? accounts. Identify client pain
points and suggest business process improvement ideas Update job knowledge by
participating in educational opportunities including team briefings and other
trainings Follow up with customers where necessary and always keep promises
Maintain great quality of service consistently and enable ADP to retain more
clients Participate in org/ team level activities and help the team achieve its
goals Qualification and Skills o Good Academic record o Superior listening,
verbal, and written communication skills o Ability to converse with clients in a
neutral accent o Proficient in relevant computer applications o 1-3 years of
experience in an inbound international call center environment o Knowledge of
customer service practices and principles o Ability to handle stressful
situation appropriately o Good logical reasoning and ability to formulate
resolution for clients o Ability to multitask and use various applications at
the same time o Good Arithmetic skills o Fair knowledge of customer satisfaction
surveys/ NPS o Ability to work in a team environment