Newtork Patching Specialist

Join New Era Technology, where People First is at the heart of everything we do.
With a global team of over 3,000 professionals, we're committed to creating a
workplace where everyone feels valued, empowered, and inspired to grow. Our
mission is to securely connect people, places, and information with end-to-end
technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal
and professional development. Work alongside industry-certified experts, access
continuous training, and enjoy competitive benefits. Guided by our core
attributes — putting people first, embracing continuous learning, and thriving
through collaboration and inclusion — we nurture our people to deliver
exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New
Era is the place for you. Apply today and help us shape the future of
work—together

Position SUMMARY: We are seeking a detail-oriented and proactive Level 1 / Level
2 Network Technician to support patching and maintenance of networking equipment
for multiple clients as part of a Managed Service Provider (MSP) environment.
This role is responsible for deploying firmware updates, ensuring network
devices are patched, troubleshooting connectivity issues, and maintaining
network infrastructure to meet security and performance standards.

Key Responsibilities

* Deploy firmware updates and security patches to routers, switches, firewalls,
and access points.
* Ensure all networking devices remain up to date with vendor-recommended
patches.
* Monitor patching schedules and document successful and failed updates.
* Troubleshoot patch deployment issues and escalate unresolved problems.
* Work with vendors to address patch-related bugs, vulnerabilities, and
performance issues.
* Ensure that patched networking devices comply with security best practices.
* Document security patching procedures and maintain compliance records.
* Monitor system health dashboards to proactively address potential issues.
* Document maintenance schedules, patch deployments, and resolutions in the
ITSM system.
* Respond to IT service requests and incidents related to patching and
maintenance.
* Troubleshoot performance, compatibility, and security issues arising from
patch deployments.
* Ensure proper rollback procedures are in place for failed updates.

COMPETENCIES:

* Hands-on experience with enterprise patch management solutions.
* Familiarity with cybersecurity best practices and vulnerability management.
* Outstanding capabilities to troubleshoot and correct network issues.
* Strong broad-based knowledge of Network hardware, Operating systems (client
and server), networking products, connectivity, and cabling.
* Ability to communicate effectively and professionally with all customer
contacts.
* Ability to provide clear written communication for ticket/project updates.
* Clear written communication to maintain organization and control over all
information related to customer tickets and assignments.
* Excellent verbal skills for customer interaction.
* Excellent documentation skills.
* Dedicated to always providing exceptional customer service.
* Proficiency in all aspects of the core technical requirements.
* Strong team collaboration skills.

REQUIRED EXPERIENCE REQUIRED:

* 3+ years’ experience as a Network Engineer.
* Understanding of firmware updates and patching procedures for networking
equipment.Proven experience with network capacity planning, network security
principles, and general maintenance best practices.
* Participate in planning and execution of new and existing equipment hardware
and firmware upgrades.
* Working technical knowledge of current network hardware, protocols, and
internet standards, including routers, switches (layer 2/3), firewalls,
remote access, MFA, DNS, BGP, OSPF, EIGRP, VLAN, and QoS.
* Strong background with Cisco (ASA and Meraki), Fortinet, and Sonic Wall.
* Excellent hardware troubleshooting experience.
* Fundamental knowledge of Network relationships to cyber security principles
and practices.

PREFERRED CERTIFICATIONS/Skills:

* Cisco CCNA Preferred.
* Experience with multiple network technology stacks. (Solar Winds and Auvik)
* Knowledge and experience in network virtualization technologies. (Azure and
AWS)
* Experience in MSP’s with tools such as Connectwise or ITGlue is a bonus.
* Knowledge of VOIP systems is a bonus.

Why Join Us

* Work with global technology leaders.
* Fully remote flexibility with a collaborative global team.
* Continuous learning and career growth opportunities.
* Competitive compensation and benefits package.

📩 Interested candidates may share their updated resumes to:
bhargavi.chegireddy@neweratech.com

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