Operations and Support Specialist - Clinical

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting
everyday health in the hands of millions. In just three years since our launch,
we’ve grown, evolved and are now entering an exciting new chapter – one filled
with bold ambitions and enormous opportunity. Our trusted portfolio of brands –
including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and
Centrum® – lead in resilient and growing categories. What sets us apart is our
unique blend of deep human understanding and trusted science. Now it’s time to
fully realise the full potential of our business and our people. We do this
through our Win as One strategy. It puts our purpose – to deliver better
everyday health with humanity – at the heart of everything we do. It unites us,
inspires us, and challenges us to be better every day, driven by our agile,
performance-focused culture. About the role The Operations and Support Lead
supports the R&D teams with operational management and use of Haleon’s R&D
systems to carry out the business functions of the respective functions. The
role requires engagement with relevant cross-functional working groups and
management of key stakeholders. The Operations & Support Lead is responsible to
act as a conduit to system end users and Tech colleagues to enable development
and enhancement of solutions for the assigned business domains. Key activities
include project management, data access enablement, metrics, reporting and
analysis, dashboard and interface design, process mapping and training support.
Key responsibilities The Operations & Support Lead will be accountable for:
Providing complex query support for business partners collecting, maintaining
and prioritizing user requirements for applicable applications and solutions
Development and management of System Access Plans and user account oversight
activities contribution to Business Continuity planning and execution of BCP
activities Dupport of end users that require functionality/capability assistance
and/or training Working in close collaboration with business owners and
stakeholders to provide processes and solutions that support business processes
and fulfil regulatory requirements. Ensuring GxP requirements and inspection
readiness are maintained and current. Supporting Audit/Assessment/Inspection
readiness and leading or participating in internal audits and/or external
inspections as needed. Creating the climate for continuous improvement way of
working and optimize processes with the most appropriate solution considering
quality, cost and business needs. Managing the preparation, maintenance and
execution of user acceptance test scripts as required. Identify opportunities
for testing efficiencies and confirm that acceptance criteria have been met from
the business perspective. Providing input for the development, enhancement,
implementation and maintenance of all impacted written standards and training
content. Oversight of applicable vendor/contract staff for relevant projects and
implementations. Plan, monitors and manages projects from initiation through
completion. Leads or coordinates project planning, resourcing, reporting and
troubleshooting to ensure deliverables meet requirements and timelines. Working
in close collaboration with Operations and Support colleagues to provide input
on impact of enhancements and change requests across all systems, processes and
downstream outputs. Accountable for resolving and escalating applicable
incidents, acting upon user requests in collaboration with Tech colleagues as
necessary. Contribute to discussions with business stakeholders to understand
business requirements, enhancements, and product roadmap, support the
documentation of internal processes, user requirements, written standards,
communications and training development and content. Support internal and
external audits and HA and LP inspection requests as needed. Provide user
guidance and support including access and incident management tasks. Responsible
for deployment of expedited reporting rules and relevant organization and
transmission profile configuration. Support E2B gateway connection,
configuration and testing with external partners. Provide consultation and
troubleshooting support for system errors and failures such as transmission
failures, negative acknowledgements and other submission problems. Provide input
as SME for the development, enhancement, implementation and maintenance of all
impacted written standards and required training content. Qualifications and
skills Essential Bachelor’s degree in life sciences or information technology or
other related area. 7 years pharmaceutical industry and/or consumer goods
industry knowledge and experience with minimum 5 years in Pharmacovigilance.
Mastery experience in Drug Safety System configuration, preferably Veeva Safety
Vault system. Experience with validated document management systems. Experience
with supporting pharmacovigilance and safety system configurations and E2B R2/R3
connection and submissions. Proven understanding of the
safety/pharmacovigilance/clinical research processes and major agency
regulations like FDA, EMA, PMDA, MFDS and NMPA, ICH GVP and GxP regarding
systems validation and documentation. Track record of success in continuous
improvement, innovative work practices and driving change. Experience of working
within Agile delivery methodology with an understanding of the system
development life cycle a plus. Knowledge of JIRA backlog and requirement
management. Preferred Technical background and computer proficiency in a variety
of pharmacovigilance, clinical or related systems, reporting capabilities and
familiarity with MS O365. Excellent interpersonal and written and verbal
communications skills with a proven ability to interact well with all levels.
Ability to identify opportunities for process and compliance improvements.
Enhanced customer service orientation and ability to communicate professionally
to diverse cross-functional non-technical and technical audiences. Experience in
work requiring attention to detail and excellent follow-up. Self-motivated, able
to resolve issues with cross-functional teams with minimal supervision. Job
Posting End Date 2026-06-22 Equal Opportunities Haleon are committed to
mobilising our purpose in a way that represents the diverse consumers and
communities who rely on our brands every day. It guides us in creating an
inclusive culture, where different backgrounds and views are valued and
respected – all in support of understanding and best serving the needs of our
consumers and unleashing the full potential of our people. It’s important to us
that Haleon is a place where all our employees feel they truly belong. During
the application process, we may ask you to share some personal information,
which is entirely voluntary. This information ensures we meet certain regulatory
and reporting obligations and supports the development, refinement, and
execution of our inclusion and belonging programmes that are open to all Haleon
employees. The personal information you provide will be kept confidential, used
only for legitimate business purposes, and will never be used in making any
employment decisions, including hiring decisions. Adjustment or Accommodations
Request If you require a reasonable adjustment or accommodation or other
assistance to apply for a job at Haleon at any stage of the application process,
please let your recruiter know by providing them with a description of specific
adjustments you are requesting. We’ll provide all reasonable adjustments to
support you throughout the recruitment process and treat all information you
provide us in confidence. Note to candidates The Haleon recruitment team will
contact you using a Haleon email account (@haleon.com). If you are not sure
whether the email you received is from Haleon, please get in touch. Welcome to
Haleon. We’re a purpose-driven, world-class consumer company putting everyday
health in the hands of millions. In just three years since our launch, we’ve
grown, evolved and are now entering an exciting new chapter – one filled with
bold ambitions and enormous opportunity. Our trusted portfolio of brands –
including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and
Centrum® – lead in resilient and growing categories. What sets us apart is our
unique blend of deep human understanding and trusted science. Now it’s time to
fully realise the full potential of our business and our people. We do this
through our Win as One strategy. It puts our purpose – to deliver better
everyday health with humanity – at the heart of everything we do. It unites us,
inspires us, and challenges us to be better every day, driven by our agile,
performance-focused culture.