Oracle Fusion SCM Functional Consultant - (WMS, OM and INV)

Role: Oracle Fusion SCM Functional Consultant
Exp: 10 to 12 Years
Location: Bangalore , Chennai, Pune, Noida
Modules: WMS, OM + one of Inventory / Planning / Product Management

POSITION SUMMARY
10 years total experience; 5+ years in Oracle Cloud SCM (WMS, OM, Planning, Inventory).
2+ years in support services for the above modules (or similar).
Hands-on support experience across at least three modules (must include WMS, OM + one of Inventory / Planning / Product Management).
Module expertise:
WMS: Inbound/outbound operations, RF workflows, replenishment, labeling, cycle counting.
OM: Order orchestration, pricing, sourcing, approvals, fulfillment, ship confirm.
Planning: Demand/supply plans, collections, exceptions, pegging, S&OP, scenarios.
Inventory: Item setup, org structure, UOMs, reservations, transfers, cycle counts.
Good to have: Redwood Visual Builder, Product Management, Supply Chain Execution.
Experience with OTBI/BI Publisher reporting.
Bachelor’s in IT, Business, or related field.
Oracle ERP functional knowledge; at least one Level 2 certification preferred.
Strong analytical, problem‑solving, communication, and interpersonal skills.
Team-oriented with strong organizational and time‑management abilities.
Customer-centric mindset with commitment to high‑quality service.
Knowledge of ITIL or service management frameworks.

Additional Job Description
Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements.
Manage day‑to‑day operations of managed services and ensure timely issue resolution.
Troubleshoot and resolve issues for Oracle-managed services teams.
Maintain strong client relationships and ensure high satisfaction.
Monitor service performance metrics and support continuous improvement initiatives.
Collaborate with cross-functional teams for smooth service delivery.
Stay updated on Oracle Cloud releases and industry trends.
Support SLA management and compliance.
Prepare regular performance and client satisfaction reports.