Payments Analyst

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of
companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and accelerate new
business opportunities. Our mission is to increase the GDP of the internet, and
we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone’s reach while doing the
most important work of your career.

ABOUT THE TEAM

As Stripe’s user base and global footprint grows dramatically, we have
distinctly unique support problems resulting from both our type of scale and the
type of businesses we partner with. The Stripe Delivery Center (SDC) strategy
will provide operational leverage and expand Stripe’s portfolio of operational
capabilities to support the scaled needs for external users and internal Stripe
teams. 

WHAT YOU’LL DO

As an analyst on the technical operations team you will support  some of
Stripe’s most critical payment flows and a platform that processes hundreds of
billions of dollars in payments a year. Our team builds and scales the
infrastructure and financial partner integrations that enables Stripe to accept,
manage, and payout money across many countries, currencies, and payment
methods. 

Technical Operations roles in Payments are a dynamic and key component of
Stripe's success.  This team’s scope includes: maintaining financial partner
integrations, cash reconciliation, monitoring and maintaining payments
performance for Stripe’s users, and triaging, investigating performance
degradations. 

Our team partners closely with various finance and infrastructure engineering
teams to ensure timely delivery of accurate data between financial partners,
internal stakeholders, and Stripe leaders. We report and trace all of Stripe’s
money movement transactions, including payments in more than 30 currencies and
dozens of countries. 

You will answer queries from our product support and technical account
management team to help ensure our users experience industry leading performance
and ensure the reliability of our payments stack.  

RESPONSIBILITIES

* Handle reconciliation / payments related requests to ensure accurate
ledgering of funds and address support inquiries from banking partners.
* Monitor performance for users, responding to alerts of degradation, triaging
and investigating the cause, and communicating your findings to the account
team, banking partners, and card networks. 
* Respond to performance inquiries from technical account managers, product
support teams, and other internal stripe teams. 
* Interface with Stripe’s financial partners across the world to communicate
operational breakages and help drive resolutions.  
* Provide fast, accurate responses to complex support inquiries from partners. 
* Partner with internal and external teams to validate the accuracy of Stripe’s
financial data. 
* Introduce data and process efficiencies to meet the scale and speed of
Stripe.
* Identify and automate inefficient operational processes to reduce manual
workloads. 

WHO YOU ARE

We’re looking for someone who meets the minimum requirements to be considered
for the role. If you meet these requirements, you are encouraged to apply. The
preferred qualifications are a bonus, not a requirement.

MINIMUM REQUIREMENTS

* Have at least 2 years experience in a technical role with experience writing
SQL to query relational databases
* Have experience in understanding the complexity of payment flow, financial
systems and solving large scale, technical challenges.
* Have strong analytical skills to investigate, prioritize, and identify the
root cause of issues.
* Have experience in handling complex workflows requiring investigations and
coordinate with technical and non-technical teams across internal and
external stakeholders. 
* Have experience or display comfort in dealing with large datasets and its
validation
* Have experience in documenting SOPs, best practices and other process
documentation.. 
* Are comfortable operating independently and thrive in a fast-paced
environment to deliver results, with an ability to establish priorities and
reliably execute against time-sensitive deadlines.
* Responsible for identifying technical/product related issues and driving
issues to closure
* Have experience in identifying and triaging technical issues.  
* Proven track record in recognizing areas for process improvement and
proactive problem resolution.
* Have investigative mindset and operations experience
* Excellent written and verbal communication skills in English

Preferred qualifications

* Payments expertise (working with financial partners, optimizing processing
errors, managing payment costs). 
* Experience operating in a high growth technology company. 
* Understanding of Financial and accounting concepts would be added advantage