Principal Engineer - Network Engineer (Voice) L2

About Us

Position Name

Network Engineer - L2

Experience

Location

Bangalore

Shift Timings

Job Description

Provide Level 2 support for network-related incidents and service requests
Troubleshoot and resolve issues related to LAN, WAN, WLAN, VPN, and Internet connectivity
Handle escalations from L1 and coordinate with L3 / vendors for complex issues
Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.)
Perform root cause analysis (RCA) and implement preventive measures
Configure and support routers, switches, firewalls, and load balancers
Support network changes, upgrades, and maintenance activities
Ensure compliance with security and operational standards
Maintain network documentation, diagrams, and SOPs
Participate in on-call / shift-based support as required

Competencies

Communication Skills

INTERPERSONAL SKILLS

JOB KNOWLEDGE

Planning Skills

SKILL

Key Skills

Soft Skills

Qualification

Certifications