Principal Engineer, Service Delivery-Data Protection PPDM

Principal Engineer, Service Delivery

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Dell EMC Managed Services span infrastructure, engineered solutions, and end users. Engineered Solutions encompasses our expertise in cloud solutions comprised of different best-of-breed products from Dell Technologies businesses such as Virtustream, VMware, and Pivotal.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer, Service Delivery on our DTMS Team in Bangalore.

What you’ll achieve
The Data Protection Sr Engineer, Service Delivery will be responsible for the Dell customer’s Data Protection environment end to end support including new and ongoing engagements as per the subjected obligations, SLA, and processes and provide technical expertise in the Data Protection space.

You will:

Responsible for project success, SLA/process adherence, Incident, Change and Problem management, infrastructure management, maintenance, review, and recommend on Data Protection, Virtualization, Cloud, Storage, Systems, Network, Capacity solutions.
Responsible for performing daily operational tasks and maintaining availability at the customer site(s). Provisions solutions based on standardized procedures as outlined by Dell Technology best practice documentation.
Excellent troubleshooting skills with proven track record of successful Incident Management, participates in the design and operational execution of the customer's disaster recovery process as required.
Acts as expert for the Managed Services teams in the plan, manage, and delivery of DTMS support solutions.
Advises teams of IT technology standard requirements, methodology and processes, drives short-term and long-term solutions, projects, initiatives, knowledge transfer, for the for key business segments supported by DTMS

Essential Requirements
8+ years of experience in Data Protection product suites, experience on module backup such as Oracle, SQL, NDMP and VADP over PPDM/Networker /Data Domain/ECS, and DPA custom report config
PPDM/Networker client migrations, Patch Management , Performance Tuning, Cloning configuration, troubleshooting, Staging, Media Management, Disaster Recovery and new device provisioning in production.
In Depth Knowledge on PPDM, Networker and Data domain,Modules like databases, VM backups, Data Domain, Solid knowledge on backup and restore skills.
Skills on Storage and virtualization will be added advantage

Desirable Requirements
ITIL Foundation and intermediate module
PPDM , Networker , Data domain, ECS | Data Protection Advisor

Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 6 June 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.