Process Enablement Expert

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com (https://www.astellas.com/en) .

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose And Scope

The Process Enablement Expert serves as the critical link between MLR technology platforms, global processes, and the teams who create and approve content. This role is responsible for developing, embedding, and monitoring global MLR standards and governance to ensure repeatable, compliant execution and measurable value delivery across Astellas.

The scope of this role spans regions and geographies, with significant impact on the global content operating model. The role is accountable for MLR process integrity, governance oversight, documentation, and enablement, ensuring that process standardisation drives efficiency, risk reduction, predictability, and operational value. The role also acts as a key contributor and subject-matter partner to Content Enablement led solutions (including MLR AI), ensuring solutions are compliant, scalable, embedded into BAU operations, and deliver tangible business value.

This role sits within the Content & Channel Enablement Chapter, contributing deep process and governance expertise to enable scalable, compliant content operations across the organisation. As part of this chapter, the Process Enablement Expert plays an active role in the Content Foundations Value Team, partnering closely with Content & Channel Enablement, technology, and operations to ensure foundational processes deliver measurable business value. Through this value‑team model, the role focuses not only on process integrity and compliance, but on VALUE delivery- driving efficiency, reducing risk, improving predictability, and enabling sustainable reuse and scale across our content operations

Responsibilities And Accountabilities

Global MLR Process Ownership & Value Enablement

Own the design, implementation, and evolution of global MLR processes, ensuring they are simplified, standardized, and scalable across regions and Affiliates.

Establish and maintain end-to-end MLR process standards, including Build, Re-approval, PI etc.

Ensure global processes directly support value delivery, including reduced cycle times, improved compliance outcomes, and lower rework.

Act as the global process authority, resolving ambiguity, fragmentation, and regional deviation in ways of working.

Governance Frameworks, Monitoring & Risk Reduction

Own global MLR governance frameworks and monitoring mechanisms.

Lead prioritization and management of high-risk materials and escalation decisions.

Lead monthly monitoring read-outs and translate observations into corrective actions.

Oversee verification and closure of low and mid-risk observations.

Drive corrective actions addressing systemic risk drivers.

Operational Monitoring, Data & Value Insights

Own interpretation and oversight of MLR operational and monitoring data.

Translate insights into governance decisions and process improvements.

Lead identification and management of non-AFU materials.

Coordinate remediation or cancellation actions with Document Owners and PALs (PromoMats/Vault Medical).

Produce evidence-based summaries and visual outputs to demonstrate value delivery.

Documentation, SOP & Policy Lifecycle Management

Own lifecycle governance of global MLR SOPs, Policies, and STLs.

Partner with LMS team to update MLR SOPs and POLs in LMS and associated training materials

Govern process-related change requests across Vault Quality in alignment with system owner

Maintain master documentation, version control, and inspection readiness.

Manage offline stakeholder reviews and incorporate feedback efficiently.

Lead global translation management for documentation and enablement materials.

Enablement, Change & Solution Partnership

Act as a key contributor and process authority to Content Enablement led initiatives, including MLR AI.

Provide subject-matter expertise on process design, compliance controls, BAU integration, etc

Ensure new solutions are embedded into standard MLR operations (ie Tier Based Review).

Partner with change management resources to drive sustained adoption of global standards.

BAU Governance, Stakeholder Enablement & Support

Lead ongoing MLR BAU governance including PromoMats CAB participation, Agile stand-ups, and MAP sessions.

Act as senior escalation point for process-related queries from key user groups.

Act as Global PromoMats Affiliate Lead for above country

Oversee inactive user monitoring, ownership reassignment, and Affiliate follow-up.

Issue proactive communications reinforcing governance, process updates, and value-driven behaviours.

Required Qualifications

8+ years’ experience within pharmaceuticals, healthcare, or a multinational organisation with global operations and local market footprint
Significant experience in content operations, including digital strategy, digital marketing, and multi‑channel content delivery roles
Experience working with content operations platforms, specifically Veeva PromoMats & Vault MedComms
Proven ability to diagnose, design, and optimise business processes, translating complexity into operational simplicity and repeatable ways of working
Experience leading, managing, or contributing to complex, project‑based initiatives across functions and geographies
Strong experience working across cross‑functional and cross‑regional stakeholders in a global organisation.

Preferred Qualification

Strong experience working within Agile or iterative delivery models, including collaboration within cross‑functional squads or value teams
Practical understanding of Agile ways of working (e.g. prioritisation, incremental delivery, continuous improvement) applied to process, governance, or enablement contexts
Strong awareness of digital innovation, content technology platforms, and workflow tools
Advanced degree, with experience in healthcare and/or pharmaceutical marketing
Experience working across multiple geographies (e.g. Americas, Europe, Japan) within a cross‑continental organisation
Willingness to travel approximately 10–20%

Working Environment

At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility.

What awaits you at Astellas?

Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.

Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.

Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.

A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Values: Innovation, Integrity and Impact sit at the heart of what we do.

Behaviors: We come together as ‘One Astellas’, working with courage and a sense of urgency. We are outcome focused and consistently take accountability for our personal contribution.

Category Experience & Engagement

Astellas is committed to equality of opportunity in all aspects of employment.

EOE including Disability/Protected Veterans