Process Enablement Expert

About Astellas

Astellas is a global life sciences company committed to turning innovative
science into VALUE for patients. We provide transformative therapies in disease
areas that include oncology, ophthalmology, urology, immunology and women's
health. Through our research and development programs, we are pioneering new
healthcare solutions for diseases with high unmet medical need. Learn more at
Astellas.com [https://www.astellas.com/en].

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace
new ideas, and aren't afraid to take intelligent risks. People who act with
unwavering integrity and are deeply committed to making a tangible impact.

Purpose and Scope:

The Process Enablement Expert serves as the critical link between MLR technology
platforms, global processes, and the teams who create and approve content. This
role is responsible for developing, embedding, and monitoring global MLR
standards and governance to ensure repeatable, compliant execution and
measurable value delivery across Astellas.

The scope of this role spans regions and geographies, with significant impact on
the global content operating model. The role is accountable for MLR process
integrity, governance oversight, documentation, and enablement, ensuring that
process standardisation drives efficiency, risk reduction, predictability, and
operational value. The role also acts as a key contributor and subject-matter
partner to Content Enablement led solutions (including MLR AI), ensuring
solutions are compliant, scalable, embedded into BAU operations, and deliver
tangible business value.

 
This role sits within the Content & Channel Enablement Chapter, contributing
deep process and governance expertise to enable scalable, compliant content
operations across the organisation. As part of this chapter, the Process
Enablement Expert plays an active role in the Content Foundations Value Team,
partnering closely with Content & Channel Enablement, technology, and operations
to ensure foundational processes deliver measurable business value. Through this
value‑team model, the role focuses not only on process integrity and compliance,
but on VALUE delivery- driving efficiency, reducing risk, improving
predictability, and enabling sustainable reuse and scale across our content
operations

Responsibilities and Accountabilities:

Global MLR Process Ownership & Value Enablement 

Own the design, implementation, and evolution of global MLR processes, ensuring
they are simplified, standardized, and scalable across regions and Affiliates. 
Establish and maintain end-to-end MLR process standards, including Build,
Re-approval, PI etc. 
Ensure global processes directly support value delivery, including reduced cycle
times, improved compliance outcomes, and lower rework. 
Act as the global process authority, resolving ambiguity, fragmentation, and
regional deviation in ways of working.

Governance Frameworks, Monitoring & Risk Reduction 

Own global MLR governance frameworks and monitoring mechanisms.
Lead prioritization and management of high-risk materials and escalation
decisions.
Lead monthly monitoring read-outs and translate observations into corrective
actions. 
Oversee verification and closure of low and mid-risk observations. 
Drive corrective actions addressing systemic risk drivers. 

Operational Monitoring, Data & Value Insights 

Own interpretation and oversight of MLR operational and monitoring data.
Translate insights into governance decisions and process improvements.
Lead identification and management of non-AFU materials. 
Coordinate remediation or cancellation actions with Document Owners and PALs
(PromoMats/Vault Medical). 
Produce evidence-based summaries and visual outputs to demonstrate value
delivery. 

Documentation, SOP & Policy Lifecycle Management 

Own lifecycle governance of global MLR SOPs, Policies, and STLs.
Partner with LMS team to update MLR SOPs and POLs in LMS and associated training
materials
Govern process-related change requests across Vault Quality in alignment with
system owner
Maintain master documentation, version control, and inspection readiness. 
Manage offline stakeholder reviews and incorporate feedback efficiently. 
Lead global translation management for documentation and enablement materials.

Enablement, Change & Solution Partnership 

Act as a key contributor and process authority to Content Enablement led
initiatives, including MLR AI.
Provide subject-matter expertise on process design, compliance controls, BAU
integration, etc
Ensure new solutions are embedded into standard MLR operations (ie Tier Based
Review). 
Partner with change management resources to drive sustained adoption of global
standards. 

BAU Governance, Stakeholder Enablement & Support

Lead ongoing MLR BAU governance including PromoMats CAB participation, Agile
stand-ups, and MAP sessions.
Act as senior escalation point for process-related queries from key user groups.
Act as Global PromoMats Affiliate Lead for above country
Oversee inactive user monitoring, ownership reassignment, and Affiliate
follow-up.
Issue proactive communications reinforcing governance, process updates, and
value-driven behaviours.

Qualifications

Required Qualifications:

* 8+ years’ experience within pharmaceuticals, healthcare, or a multinational
organisation with global operations and local market footprint
* Significant experience in content operations, including digital strategy,
digital marketing, and multi‑channel content delivery roles
* Experience working with content operations platforms, specifically Veeva
PromoMats & Vault MedComms
* Proven ability to diagnose, design, and optimise business processes,
translating complexity into operational simplicity and repeatable ways of
working
* Experience leading, managing, or contributing to complex, project‑based
initiatives across functions and geographies
* Strong experience working across cross‑functional and cross‑regional
stakeholders in a global organisation.

Preferred Qualification:

* Strong experience working within Agile or iterative delivery models,
including collaboration within cross‑functional squads or value teams
* Practical understanding of Agile ways of working (e.g. prioritisation,
incremental delivery, continuous improvement) applied to process, governance,
or enablement contexts
* Strong awareness of digital innovation, content technology platforms, and
workflow tools
* Advanced degree, with experience in healthcare and/or pharmaceutical
marketing
* Experience working across multiple geographies (e.g. Americas, Europe, Japan)
within a cross‑continental organisation
* Willingness to travel approximately 10–20%

Working Environment:

At Astellas we recognize the importance of work/life balance, and we are proud
to offer a hybrid working solution allowing time to connect with colleagues at
the office with the flexibility to also work from home. We believe this will
optimize the most productive work environment for all employees to succeed and
deliver. Hybrid work from certain locations may be permitted in accordance with
Astellas’ Responsible Flexibility.

What awaits you at Astellas? 

Global collaboration: Become part of a connected global business of like-minded
life science leaders, all dedicated to improving patients' lives worldwide. 

Real-world patient impact: Contribute to transformative therapies that reach
patients around the world, knowing your work makes a difference every day.

Relentless Innovation: Join a company at the forefront of scientific
breakthroughs, where you'll have the opportunity to shape the future of
healthcare. 

A Culture of Growth: Chart your own course within a supportive environment
that values your contributions, champions your development, and empowers you
to pursue your passions. 

Our Organizational Values and Behaviors

Values: Innovation, Integrity and Impact sit at the heart of what we do. 

Behaviors: We come together as ‘One Astellas’, working with courage and a sense
of urgency. We are outcome focused and consistently take accountability for our
personal contribution.