Process Lead (Arabic), Alexa Shopping Operations

At Alexa Shopping Operations strives to become the most reliable source for
dataset generation and annotations. We work in collaboration with Shopping
feature teams to enhance customer experience (CX) quality across shopping
features, devices, and locales. Our primary focus lies in handling annotations
for training, measuring, and improving Artificial Intelligence (AI) and Large
Language Models (LLMs), enabling Amazon to deliver a superior shopping
experience to customers worldwide. Our mission is to empower Amazon's LLMs
through Reinforcement Learning from Human Feedback (RLHF) across various
categories at high speed. We aspire to provide an end-to-end data solution for
the LLM lifecycle, leveraging cuttingedge technology alongside our operational
excellence. By joining us, you will play a pivotal role in shaping the future of
the shopping experience for customers worldwide.

Key job responsibilities
The candidate actively seeks to understand Amazon’s core business values and
initiatives, and translates those into everyday practices. Some of the key
result areas include, but not limited to:
• Experience in managing process and operational escalations
• Driving appropriate data oriented analysis, adoption of technology solutions
and process improvement projects to achieve operational and business goal
• Managing stakeholder communication across multiple lines of business on
operational milestones, process changes and escalations
• Communicate and take the lead role in identifying gaps in process areas and
work with all stakeholders to resolve the gaps
• Be a SME for the process and a referral point for peers and junior team
members
• Has the ability to drive business/operational metrics through quantitative
decision making, and adoption of different tools and resources
• Ability to meet deadlines in a fast paced work environment driven by complex
software systems and processes
• Ability to perform deep dive in the process and come up with process
improvement solutions
• Shall collaborate effectively with other teams and subject matter experts
(SMEs), Language Engineers (LaEs) to support launches of new process and
services Basic Qualifications: - - Min. Graduation in Arabic with min. 3+ years
of relevant work experience.
- - Excellent proficiency in both English and Arabic (written and verbal).
- - Demonstrated ability to analyze and interpret complex SOPs.
- - Strong problem-solving skills, with a proactive approach to identifying and
implementing process improvements.
- - Excellent communication and interpersonal skills to effectively guide and
mentor associates.
- - Ability to collaborate effectively with cross-functional teams.
- - Capability to thoroughly understand multiple SOPs and ensure adherence to
established processes.
- - Identify opportunities for process improvement and SOP enhancements, and
develop actionable implementation plans.
- - Lead and actively participate in process improvement initiatives.
- - Comfortable working in a fast-paced, highly collaborative, and dynamic
environment.
- - Willingness to support multiple projects simultaneously and adapt to
changing priorities.
- - Adaptable to change and able to perform effectively in a fast-paced
environment. Preferred Qualifications: - -Postgraduate degree in Arabic.
- - Experience with Artificial Intelligence interactions, such as prompt
generation.

Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.