Process & Technology Support Analyst

We are seeking a motivated and detail-oriented Entry-LevelTechnical Support
Advisor to join our 24/7 Core Support Team. This role bridges the gap between
basic troubleshooting and advanced technical support, handling technical tasks
that don't require deep troubleshooting. The ideal candidate possesses a
foundation in IT principles, a customer-service orientation, and a desire to
learn and grow in a technical environment. This role will involve applying
pre-defined solutions, basic configuration changes, and initial incident
diagnosis using established procedures and tools.