Program Manager, WHS Central Programs Team

The Central Programs Team, India (CPT India) team leads cross-functional
projects that requires collaboration and partnership with Amazon businesses,
geographical units and technical subject matter experts (SMEs). The projects are
focused on initiatives to continually reduce risks and improve network WHS
standards and procedures. Individuals gather business requirements, document
functional and design specifications, identify appropriate resources needed,
assemble the right project team, assign individual responsibilities and develop
the milestones and launch schedules to ensure timely and successful delivery of
the project. The team members measure and report progress, anticipate and
resolve bottlenecks, provide escalation management, anticipate and make
tradeoffs, and balance the business needs with the technical constraints. This a
program management role responsible for executing per direction, the management
of the WW WHS programs (standards, procedures, best practices) development,
training and continuous improvement projects. The role involves hands-on work in
the areas of understanding stakeholder needs and expectations, WHS regulatory
research, global stakeholder engagement, data analytics and document technical
writing. The candidate must be a self-starter and detail-oriented. They must be
an effective communicator and send clear, concise and consistent messages, both
verbally and in writing.

Key job responsibilities
Program/Process Improvement, Project Management
• Clearly and timely communicate findings, determinations, and recommendations
to compliance management and business partners, both at periodic intervals and
as needed regarding escalated or high-risk compliance issues.
• Guide management in the development/review of applicable policies, procedures
and business practices.
Engage in frequent written and verbal communication with management and business
partners to accomplish goals.
• Execute and drive audits to completion per SOP. This includes drafting audit
reports, stakeholder reviews of audit reports, finalizing and tracking audit
reports in database and tracking issues in system (and SIM/TT management).
• Owns weekly/monthly reports and metrics.
• Identifies gaps in audit programs and processes and escalates to manager.
• Follows confidentiality rules with the documents reviewed.
• Drafts documents and revisions on audit reports per manager direction.
• Performs deep dive analysis/research on data/information/literature and
creates recommendations/corrective actions based on identified deviations and
recommends appropriate solutions.
• Earns trust of peers by understanding audit processes and programs.
• Makes recommendations to managers for input into roadmap strategic discussions
and continuous improvement projects to drive program efficiencies. Basic
Qualifications: - 2+ years of program or project management experience
- 3+ years of Computerized Maintenance Management System program experience
- 3+ years of advanced Microsoft Word and Excel experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or
holidays
- Experience in business analysis and functional roles requiring quantitative,
analytical and organizational skills, including intermediate Excel skills (Pivot
Tables, VLookups)
- Experience in written and verbal communication skills to communicate with
technical and non-technical audiences, including senior leadership Preferred
Qualifications: - Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed
requirement document
- Experience using Microsoft Projects software
- Experience with material handling systems (MHS) installation, operation and
maintenance
- Experience working in an analytical environment with cross-functional teams
- Experience using Excel at an advanced level including practical knowledge of
VBA/macros and advanced Excel functions
- Experience in stakeholder management, dealing with multiple stakeholders at
varied levels of the organization
- Experience with SQL and Python scripting
- Experience with one or more analytics visualization tools (e.g., Excel,
Tableau, QuickSight, MicroStrategy, PowerBI)
- Knowledge of Large Data analytics / predictive model design is added advantage

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