Revenue Cycle Representative - Training & Quality

The Revenue Cycle Representative - Training & Quality is responsible for
delivering process training, monitoring quality standards, conducting audits,
identifying skill gaps, and driving continuous improvement initiatives. The role
ensures employees are well-trained, compliant with SOPs, and consistently meet
productivity and quality expectations. Key Responsibilities Training
Responsibilities Conduct new hire induction and process training programs.
Deliver refresher training sessions for existing employees. Prepare training
materials, SOPs, job aids, and presentations. Maintain training attendance,
tracker, and certification records. Identify training needs based on quality
trends and operational feedback. Quality Responsibilities Perform quality audits
as per defined sampling plans. Evaluate transactions/processes against SOPs and
client guidelines. Share audit feedback with employees and team leads. Analyze
recurring errors and recommend corrective actions. Participate in RCA (Root
Cause Analysis) and CAPA activities. Ensure compliance with internal and client
quality standards. Performance Improvement Support underperforming employees
through coaching plans. Conduct one-on-one feedback sessions. Monitor
post-training effectiveness and improvement progress. Recommend process
improvements to enhance efficiency and accuracy. Required Skills Strong
communication and presentation skills Good analytical and reporting skills
Knowledge of quality tools and audit techniques Ability to coach and mentor
employees Proficiency in MS Excel, PowerPoint, and reporting dashboards
Attention to detail and process-oriented mindset Good stakeholder management
skills Experience Required 1 to 2 years in Training / Quality / role 3+ years of
overall experience in RCM Prior experience in RCM process preferred Joining us
is more than saying “yes” to making the world a healthier place. It’s
discovering a career that’s challenging, supportive and inspiring. Where a
culture driven by excellence helps you not only meet your goals, but also create
new ones. We focus on creating a diverse and inclusive culture, encouraging
individual expression in the workplace and thrive on the innovative ideas this
generates. If this sounds like the workplace for you, apply now! We commit to
respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing
health technologies that people love. We’re relentlessly committed to pioneering
innovative technology to empower millions of people in more than 140 countries
to live happier, healthier lives. Our AI-powered digital health solutions,
cloud-connected devices and intelligent software make home healthcare more
personalized, accessible and effective. Ultimately, Resmed envisions a world
where every person can achieve their full potential through better sleep and
breathing, with care delivered in their own home. Learn more about how we’re
redefining sleep health at Resmed.com and follow @Resmed.