Reverse Logistic Technician I

Your Roles and Responsibilities: ● Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics. ● Assist with inventory, asset management and e-recycling. ● Use ticketing systems with a focus on customer service, SOP adherence, and quality. ● Use ticketing systems to report individual work accomplishments and to track metrics. ● Utilize inventory data management software to maintain inventory accuracy and workflow. ● Triage, handle and fulfil customer requests via a web portal and in person as needed. ● Receive and inspect return shipments. Verify accurate deliveries against hardware return requests while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor. ● Load and unload shipments; loading dock duties as assigned. ● Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records. ● Unbox, stock inventory on shelves, break down packing materials. ● Assist in inventory procedures including the actual total count of stock items and spot check as needed. ● Perform cleanup duties to maintain the warehouse in a safe and orderly manner. ● Contribute to large scale global projects as needed. ● Hardware data destruction and collection for e-recycle. ● Hardware sanitization and quality checks to ensure hardware reliability and reuse. ● Coordination with Third party vendors for executing collection and recycling activities. ● Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: ● High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience. ● High attention to detail and ability to follow other technicians’ direction to ensure quality. ● Effectively utilize ticket, inventory, and dispatch management systems. ● Determines methods and procedures on new assignments and may coordinate activities of other personnel. ● Networks with key contacts outside one’s own area of expertise. ● Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met. ● Strong organizational skills including effective record-keeping and maintenance techniques. ● Basic knowledge of computer hardware with the ability to learn new software. ● Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. ● If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus. ● Understands policies and objectives of the assigned program and corresponding activities. ● Knowledge of health and safety regulations. ● Proficient English communication in terms of speaking,writing and reading.