Salesforce CPQ Administrator - Business System Analyst

Join us as we work to create a thriving ecosystem that delivers accessible,
high-quality, and sustainable healthcare for all. Position Summary: We are
looking for a Salesforce CPQ Administrator - Business System Analyst to join the
athenahealth athenaIT team in India (Fully remote) based role. This role focuses
on configuring, administering, and enhancing Salesforce CPQ solutions that
support key business and operational initiatives across the organization. The
ideal candidate will collaborate closely with business stakeholders, product
managers, project teams, and developers to translate business requirements into
scalable Salesforce CPQ solutions. This position requires strong expertise in
Salesforce CPQ administration, business analysis, stakeholder management, and
continuous process improvement. About the Team: The athenaIT team at
athenahealth supports enterprise business processes and technologies that enable
operational efficiency and business growth. The team partners closely with
business stakeholders, product teams, and engineering organizations to implement
scalable technology solutions, improve system capabilities, and drive continuous
innovation. Team members focus on delivering reliable, secure, and
high-performing systems that improve user productivity and customer experience
across the organization. Essential Job Responsibilities: Configure, administer,
and maintain Salesforce CPQ solutions including product bundles, pricing rules,
approval rules, validation rules, and document templates Collaborate with
stakeholders and product teams to gather, analyze, and document functional and
technical requirements Design and implement system enhancements aligned with
business objectives and operational improvements Work with technical teams to
develop scalable Salesforce and Force.com solutions while considering upstream
and downstream system impacts Develop test plans, execute unit and integration
testing, and ensure system quality and reliability Troubleshoot and resolve
production issues while coordinating escalations when necessary Serve as a
liaison between business stakeholders and IT teams to ensure alignment on
project goals and solution delivery Additional Job Responsibilities: Create and
maintain detailed documentation including functional specifications, user
manuals, and JIRA stories Develop and deliver training materials and end-user
enablement sessions for Salesforce users Recommend best practices and process
improvements to optimize Salesforce CPQ workflows and operational efficiency
Participate in agile and waterfall project delivery activities and
cross-functional collaboration initiatives Support ongoing system administration
activities including user management, configuration, and maintenance Stay
updated on Salesforce CPQ trends, releases, and industry best practices
Contribute to continuous improvement efforts focused on scalability, stability,
and security of enterprise systems Expected Education & Experience: Salesforce
Administrator certification required; Salesforce CPQ Specialist certification
preferred Minimum 2 years of hands-on Salesforce CPQ experience 2–4 years of
experience in business systems analysis, business analysis, or related roles
Strong proficiency in Salesforce CPQ administration, configuration, user
management, and maintenance Familiarity with tools such as JIRA, Confluence,
SOQL, and test plan execution processes Experience with Conga and Force.com
applications preferred Strong analytical, communication, stakeholder management,
and problem-solving skills with experience working in agile and waterfall
environments About athenahealth Our vision: In an industry that becomes more
complex by the day, we stand for simplicity. We offer IT solutions and expert
services that eliminate the daily hurdles preventing healthcare providers from
focusing entirely on their patients — powered by our vision to create a thriving
ecosystem that delivers accessible, high-quality, and sustainable healthcare for
all. Our company culture: Our talented  employees — or athenistas, as we call
ourselves — spark the innovation and passion needed to accomplish our vision. We
are a diverse group of dreamers and do-ers with unique knowledge, expertise,
backgrounds, and perspectives. We unite as mission-driven problem-solvers with a
deep desire to achieve our vision and make our time here count. Our
award-winning culture is built around shared values of inclusiveness,
accountability, and support. Our DEI commitment: Our vision of accessible,
high-quality, and sustainable healthcare for all requires addressing the
inequities that stand in the way. That's one reason we prioritize diversity,
equity, and inclusion in every aspect of our business, from attracting and
sustaining a diverse workforce to maintaining an inclusive environment for
athenistas, our partners, customers and the communities where we work and serve.
What we can do for you: Along with health and financial benefits, athenistas
enjoy perks specific to each location, including commuter support, employee
assistance programs, tuition assistance, employee resource groups, and
collaborative  workspaces  — some offices even welcome dogs. We also encourage a
better work-life balance for athenistas with our flexibility. While we know
in-office collaboration is critical to our vision, we recognize that not all
work needs to be done within an office environment, full-time. With consistent
communication and digital collaboration tools, athenahealth enables employees to
find a balance that feels fulfilling and productive for each individual
situation. In addition to our traditional benefits and perks, we sponsor events
throughout the year, including book clubs, external speakers, and hackathons. We
provide athenistas with a company culture based on learning, the support of an
engaged team, and an inclusive environment where all employees are valued. Learn
more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity United by our mission and
driven by our entrepreneurial spirit, our work at athenahealth is collaborative,
transformative, and above all, it’s meaningful. Our employees take pride in
using technology and data-driven insights to inspire changes that will make the
U.S. healthcare system better for everyone, including your friends, family and
maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert
Please be aware of questionable job offers that are not affiliated with
athenahealth. athenahealth has been made aware of unauthorized career
opportunities offered by individuals posing as representatives of larger U.S.
companies, including athenahealth. The fictitious jobs are advertised on
employment-search websites, such as Indeed.com and Craigslist.com, and
prospective employees are required to share their personal and financial
information (e.g. credit card, bank information), provide copies of their
government-issued identification, and/or send money for application fees,
processing charges or work permits. The victims who are told they are "hired"
are often instructed to deposit a check (which is later returned as fraudulent)
into their own account and to forward overpayment to individuals - usually via
wire transfer. Important information for job seekers: athenahealth has a formal
application process and we do not request you to interview on a Google Hangout
or via text messaging. athenahealth will never request money for the opportunity
to apply or work for athenahealth. athenathealth does not require completion of
tax forms, bank account or credit card information as part of the recruiting
process. If you feel that you have been a victim of such a scam, please send an
email to: askhr@athenahealth.com