Salesforce Project Manager

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Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where
humans with agents drive customer success together. Here, ambition meets action.
Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The
world of work as we know it is changing and we're looking for Trailblazers who
are passionate about bettering business and the world through AI, driving
innovation, and keeping Salesforce's core values at the heart of it all. Ready
to level-up your career at the company leading workforce transformation in the
agentic era? You’re in the right place! Agentforce is the future of AI, and you
are the future of Salesforce. As a Salesforce Project Manager (Individual
contributor) , you will lead & own the end-to-end delivery of global, outcomes
Salesforce implementations using Agile methodologies and modern, AI-enabled
delivery practices. You will be accountable for delivery excellence, financial
performance, governance, and stakeholder alignment, operating with a strong
business-owner & customer first mindset.This role requires strategic thinking,
executive presence, and hands-on delivery leadership to manage complex
Salesforce programs, protect project margins, and scale delivery impact across
the organisation. What We Expect End-to-End Salesforce Delivery & Financial
Ownership: Own the complete Salesforce delivery lifecycle, managing scope,
timelines, risks, resourcing, and dependencies while ensuring high-quality
outcomes and protecting Sold vs. Delivered margins. Agile Delivery Leadership:
Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint
execution, backlog prioritisation, delivery predictability, and high-performing
cross-functional Salesforce teams. Program Planning & Roadmap Management:
Develop and manage integrated project plans and delivery roadmaps, ensuring
transparent progress reporting, risk visibility, and dependency management
across the engagement lifecycle. Stakeholder & Executive Management: Drive
stakeholder alignment through effective communication, executive reporting,
governance forums, and proactive escalation management in complex, global
environments. Quality Governance & Delivery Excellence: Establish and enforce
delivery governance, standards, and best practices, ensuring compliance, quality
benchmarks, and continuous improvement across projects. Resource & Budget
Management: Plan and optimise project resourcing, manage budgets and forecasts,
track financials, and mitigate delivery and financial risks throughout the
engagement. AI-Driven Productivity Enhancement: Encourage the strategic adoption
of authorised AI technologies to boost team efficiency and optimise overall
project delivery cycles Timezone flexibility : Timezone flexibility to ensure
comprehensive support and alignment with global customer needs Requirements Must
Have: 10+ years of total experience in the IT industry, with 5+ years delivering
Salesforce projects Proven experience managing Salesforce implementations across
Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds Strong
understanding of the Salesforce delivery lifecycle, with the ability to
collaborate effectively with Architects and Technical Leads (hands-on
configuration is not required) Demonstrated ability to communicate clearly,
confidently, and assertively with senior stakeholders and executives Salesforce
Certifications (any one): Sales Cloud Consultant Service Cloud Consultant
Experience Cloud Consultant Project / Agile Management Certification (any one):
PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM Hands-on experience with
project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS
Project, Smartsheets, Google Workspace Awareness and practical exposure to
AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery
mindset Willingness to travel on a need basis Desirable/Nice to Have: Experience
delivering Salesforce projects in Financial Services, Consumer Goods,
Healthcare, or Life Sciences domain(s) Exposure to MuleSoft, Salesforce Data
Cloud, or related integration and data platforms Salesforce Agentforce
Specialist or Legend certifications, with experience managing Agentforce-enabled
projects Unleash Your Potential When you join Salesforce, you’ll be limitless in
all areas of your life. Our benefits and resources support you to find balance
and be your best, and our AI agents accelerate your impact so you can do your
best. Together, we’ll bring the power of Agentforce to organizations of all
sizes and deliver amazing experiences that customers love. Apply today to not
only shape the future — but to redefine what’s possible — for yourself, for AI,
and the world. Accommodations If you need a reasonable accommodation during the
application or the recruiting process, please submit a request via this
Accommodations Request Form. Please note that Salesforce uses artificial
intelligence (AI) tools to help our recruiters assess and evaluate candidates’
resumes and qualifications throughout the recruiting process. Humans will always
make any candidate selection and hiring decisions. Please see our Candidate
Privacy Statement for more information about how we use your personal data and
your rights, including with regard to use of AI tools and opt out options.
Posting Statement Salesforce is an equal opportunity employer and maintains a
policy of non-discrimination with all employees and applicants for employment.
What does that mean exactly? It means that at Salesforce, we believe in equality
for all. And we believe we can lead the path to equality in part by creating a
workplace that’s inclusive, and free from discrimination. Know your rights:
workplace discrimination is illegal. Any employee or potential employee will be
assessed on the basis of merit, competence and qualifications – without regard
to race, religion, color, national origin, sex, sexual orientation, gender
expression or identity, transgender status, age, disability, veteran or marital
status, political viewpoint, or other classifications protected by law. This
policy applies to current and prospective employees, no matter where they are in
their Salesforce employment journey. It also applies to recruiting, hiring, job
assignment, compensation, promotion, benefits, training, assessment of job
performance, discipline, termination, and everything in between. Recruiting,
hiring, and promotion decisions at Salesforce are fair and based on merit. The
same goes for compensation, benefits, promotions, transfers, reduction in
workforce, recall, training, and education. We're Salesforce, the Customer
Company, inspiring the future of business with AI + Data + CRM. Leading with our
core values, we help companies across every industry blaze new trails and
connect with customers in a whole new way. And, we empower you to be a
Trailblazer, too — driving your performance and career growth, charting new
paths, and improving the state of the world. If you believe in business as the
greatest platform for change and in companies doing well and doing good – you've
come to the right place.