SAP Concur Associate Consultant- Bangalore (Devanahalli)

SAP · Karnataka, India

Full-time · Entry level · Posted 10 days ago

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the
best in you. We're builders touching over 20 industries and 80% of global
commerce, and we need your unique talents to help shape what's next. The work is
challenging – but it matters. You'll find a place where you can be yourself,
prioritize your wellbeing, and truly belong. What's in it for you? Constant
learning, skill growth, great benefits, and a team that wants you to grow and
succeed.

What You'll Do

Concur Service Administrator is a designated configuration expert, assigned to
assist Concur customers solve configuration cases. A successful individual in
this position will manage and maintain the customer’s configuration; adding,
editing or removing configurable options as necessary. The Care services team
member will be responsible for the following activities:

US customers (Working hours: 6:00 PM- 3:00 AM IST)

Expereince: Preferred 1-3 yrs of experience with Customer facing role and
technical understanding of SQL and Python

1. Fulfill customer configuration needs.

2. Work with customers to analyze the requirements and provide suitable
solutions.

3. Report and present complete details of work performed.

4. Adhere to SAP Concurs rules of engagement for working with customer

5. Ensure adherence & improvement of set KPIs such as SLAs, technical expertise
, customer satisfaction.

6. Manage customer escalation and liaise with internal teams.

7. Work towards improving customer satisfaction from the Service Administration
and care services portfolio.

8. Provide technical expertise at situations which demand higher level of
expertise.

What You Bring

1. Ability to understand complex business requirements.

2. Able to work with complex customer situations and translate requirements into
configuration. Apply disciplined approach towards solving customer cases.

3. Technical competence towards system configuration

. 4. Should have managed complex customer situation.

5. Creative solution development a. Excellent communication and presentation
skills b. Analysis and troubleshooting skills c. Excellent knowledge on SQL,
Python and any other programing languages will be given preference.

6. Knowledge of software deployment life cycle and testing practices

7. Strong computer skills / Microsoft Office knowledge

8. Ability to present data in a skilled manner is highly desirable.

MEET YOUR TEAM

Managing care services customer working for US customers (Working hours: 6:00
PM- 3:00 AM IST) • Concur Essential care services team is a shared services team
which works with mainly large North American customers who have procured the
premium Essential Care service. • This team also works on project, innovation,
automation and programming. • This team services Concur's premium support
deliverables. • The team works directly with the customer's authorized support
contact and deliverables solutions on customer systems in live system.

#BusinessProcessT1

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work
together more efficiently and use business insight more effectively. Originally
known for leadership in enterprise resource planning (ERP) software, SAP has
evolved to become a market leader in end-to-end business application software
and related services for database, analytics, intelligent technologies, and
experience management. As a cloud company with two hundred million users and
more than one hundred thousand employees worldwide, we are purpose-driven and
future-focused, with a highly collaborative team ethic and commitment to
personal development. Whether connecting global industries, people, or
platforms, we help ensure every challenge gets the solution it deserves. At SAP,
you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone – regardless of background – feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
world.

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