Scrum Master, D&T, SAP Program Mgmt

At West, we’re a dedicated team that is connected by a purpose to improve
patient lives that has been at the center of our Company for more than a
century. Our story began when Herman O. West solved the problem of supplying
penicillin in mass quantities to the US Government during World War 2. Through
our work to deliver thousands of life-saving and life-enhancing injectable
medicines to millions of patients daily, West’s indelible mark on the healthcare
industry has just begun. A name started our story. How will yours help write our
future?  

There’s no better place to join an inclusive community of professionals with
opportunities for lifelong learning, growth and development. Supported by
benefit programs, we empower the physical, mental, emotional and financial
health of our team members and their families.  

We believe in giving back to help those in need in the communities where we live
and work. And are equally committed to creating a healthier environment and
planet through our sustainability efforts.  

JOB SUMMARY

The Scrum Master, D&T, Global SAP S/4 HANA Program Management position
responsible to drive and govern activities for the SAP S/4 HANA programs and
support legacy ERP system. This includes management of instance availability,
connections to both internal and external systems, working with Application
Security and Cyber Security to ensure a hardened architecture, working with
architects and engineers to ensure efficient use of capabilities, and providing
oversight and governance to partner organizations responsible for managing the
SAP administration. This positional collaborates with operations, enterprise &
shopfloor functions to define, deliver and support Digital and Transformation
enabled business solutions. Also help support strategic direction, business
operation, Application support, determine business needs and design & deliver
technical solutions for application testing using tools like Azure DevOps, HP
ALM, JIRA, Power BI, UFT, etc.  This role has primary accountability for driving
the SAP S/4 HANA program management, ERP Application support, Enterprise
business support and working on quality assurance solutions for our SAP, West
Digital Platform, Infra, e-Commerce and other applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Digital Transformation Leadership Lead and manage large-scale SAP S/4 HANA
initiatives that drive digital transformation, harnessing technology to
foster innovation and advancement.
* Business Collaboration Establish a deep understanding of organizational needs
and cultivate collaboration across operations, supply chain, finance, and
other critical functions. Define Digital & Technology (D&T) requirements
while recommending best practices and innovative solutions to enhance
business processes.
* Leadership Excellence Oversee a global team of 30-50 SAP S/4 HANA solution
architects and quality assurance experts. Ensure the delivery of timely and
precise quality assurance across both SAP and non-SAP systems, fostering a
high-performance culture.
* Strategic Direction Leverage industry best practices to shape strategic
direction and execute quality assurance solutions. Partner with Application
and Infrastructure teams to deliver impactful results aligned with
organizational goals.
* Technical Alignment Define and synchronize SAP solutions with operational
processes, ensuring consistent alignment across diverse organizational
domains.

#LI-Hybrid  #LI-SM 

ADDITIONAL RESPONSIBILITIES

* Stakeholder Engagement Engage proactively with business stakeholders to
implement quality assurance transformations. Establish robust data management
processes, including metadata taxonomy and ownership, to drive data integrity
and accountability.
* Process Improvement Conduct regular audits and implement continuous process
enhancements, with a focus on reducing lead times and elevating operational
efficiency.
* SAP Optimization Support the comprehensive management and optimization of SAP
processes. Ensure adherence to regulatory compliance, including
Sarbanes-Oxley and FDA GMP, maintaining high standards of operational
excellence.
* Data Security Oversee and regulate access to sensitive formulation
information, ensuring stringent data protection and security measures are in
place.
* Team Development Inspire and empower team members through targeted training,
coaching, and mentorship. 

EDUCATION

* Bachelor's Degree Engineering. Project Management will be beneficial

WORK EXPERIENCE

* 5 - 8 years of related work experience
* Extensive Industry Experience: Long-term experience in ERP program
management, especially with SAP systems, can demonstrate practical skills and
knowledge.
* Hands-On Technical Expertise: Proven technical expertise in SAP technologies,
cloud solutions, and enterprise architecture gained through on-the-job
experience.
* Leadership Roles: Experience in leading and managing large-scale IT projects
or teams, showcasing leadership and strategic planning skills.
* Relevant Certifications: Earning industry-recognized certifications such as
SAP certification, Project Management Professional (PMP), or Scrum Master
certification can validate expertise.
* Contributions to Major Projects: Active involvement in significant SAP
implementations or digital transformation projects that demonstrate
problem-solving and innovation skills.
* Consulting Experience: Working as a consultant on SAP projects, providing
insights and solutions, and driving business change.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

* SAP Expertise: Deep understanding and experience in architecting SAP
solutions including SAP ERP (SD, MM, PP, FI, etc.), SAP APO, SAP BW, SAP
HANA, SAP Personas/Fiori, and SAP Mobility.
* Program Management: Proven expertise in SAP S/4 HANA program management and
governance procedures, with a track record in designing and configuring
quality assurance solutions.
* Technical Skills: Proficiency in Azure DevOps for planning, execution,
communication, and artifacts management. Familiarity with architecting and
managing cloud-based solutions on Azure.
* Agile Development: Experience in Agile methodologies, including developing in
Azure DevOps/VSTS, and creating reusable Azure DevOps templates.
* Product Development: Strong capability in product management, with expertise
in creating end-to-end product development traceability matrices and setting
up product development and support strategies.
* Regulatory Knowledge: Detailed understanding of pharmaceutical industry
regulations, including cGMP and SoX compliance, and experience in system
implementation, auditing, testing, and validation.

ADDITIONAL REQUIREMENTS

* Analytical Skills: Proficiency in data analytics using tools like Excel and
Power BI, with the ability to monitor and troubleshoot Azure-hosted
solutions.
* Communication and Interpersonal Skills: Excellent ability to communicate and
collaborate with various organizational levels, and work effectively in a
global, virtual environment.
* Autonomy and Judgment: Ability to work independently in a fast-paced, complex
environment, using sound judgment to manage multiple priorities with urgency.
* Lean Sigma: Support and contribute to Lean Sigma programs, aiming towards the
delivery of targeted goals.
* Project Management: Adept at working under pressure, meeting deadlines, and
managing multiple projects simultaneously.

TRAVEL REQUIREMENTS

10%: Up to 26 business days per year

PHYSICAL REQUIREMENTS

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible
amount of force frequently or constantly to lift, carry, push, pull, or
otherwise move objects, including the human body. Sedentary work involves
sitting most of the time.

SHIFT

* Work Timing -12:00pm to 9:00pm
* Occasional on-call work required

West is an equal opportunity employer and we value diversity at our company. We
do not discriminate on the basis of race, religion, color, national origin,
gender, sex, gender identity, sexual orientation, age, marital status, veteran
status, or disability status.  If you have a special need that requires
accommodation in order to apply to West, please send an email to
Apply.Accommodation@westpharma.com [Apply.Accommodation@westpharma.com].  Where
permitted by law, an offer of employment with West Pharmaceutical Services, or
any of its subsidiary or affiliate companies, is contingent upon the
satisfactory completion of background screening and/or a pre-employment drug
screening.