Scrum Master / Tech Coordinator

Role description
Qualification -

• Bachelor’s degree in a technical or animal health science-related study, Master preferred
• Certifications a plus (CBAP/CCBA, PSPO, PMP)
• First Level Scrum Certification (CSM and/or PMI-ACP)
• Can use at least 2 project management tools at advanced level ( i.e. Jira, Shortcut, Basecamp, Asana etc.) can teach other team members how to use them.

Job Decription-

IT Technical Coordinator/Project Manager
• Managing incidents and tickets for Platform team in JIRA/Service Now and following up with any secondary teams needed to complete the task.
• Managing escalations and including Head of Engineering and Solutions when needed.
• Building relationships with secondary teams such as Digital Transformation, Cloud Operations, Identity and Access Management, Security
• Management of onboarding new colleagues for the Digital Transformation Program
• Knows very well at least two project management methodologies, can explain them and teach others how to use them, and is able to help other Project Managers to implement them.
• Can adjust methodology and Software development process to project needs
• Has basic knowledge about Software development process (CI/CD, API, Deployment, Release, Version, Libraries, Code Review, Unit testy, Test coverage, Automated tests)
• Understands responsibilities and skills of people that might be members of development team (Frontend Dev, Backend Dev, QA, DevOps, Designer) and can evaluate if team is able to deliver the project
• Can estimate complex project with development team help
• Can deliver specification and business requirements for every kind of project (regardless of the complexity)
• Understands QA (automated tests, frameworks, kind of tests)
• Can prepare a report independently and adapt it to project needs
• Complete, in a timely manner, all paperwork associated with our compliance processes for each product release

Communications Liaison
• Is the primary person responsible for ensuring the team is delivering on time.
• Is the primary person responsible for escalating any impediments blocking the team in advance of deliverables being due.
• Is the primary person responsible for formatting and sharing status reports in the format requested for the hiring manager.