SDC Operations Manager, Financial Crimes (AML)

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of
companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and accelerate new
business opportunities. Our mission is to increase the GDP of the internet, and
we have a staggering amount of work ahead. That means you have an unprecedented
opportunity to put the global economy within everyone’s reach while doing the
most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have
distinctly unique support problems resulting from both our type of scale and the
type of businesses we partner with. The Stripe Delivery Center (SDC) strategy
will provide operational leverage and expand Stripe’s portfolio of operational
capabilities to support the scaled needs for external users and internal Stripe
teams.

What you’ll do 

Stripe is launching Stripe Delivery Centers - a new global team to design,
implement and grow Stripe’s operations for the next decade. We are looking for
dynamic and curious people that have a passion for solving global user issues,
building operations, driving process improvements and that want to play a
front-line role in building this new operational capability for Stripe and
accelerating Stripe’s growth.

In this role, you will recruit, manage, and develop a group of Operations
Associates that focus on Anti-Money Laundering (AML) investigations. This team
ensures that our platform remains safe, that prohibited parties are not allowed
to utilize our services, and that we identify bad actors engaging in financial
crimes and mitigate risks. The Operations Manager, AML will cultivate the
engagement of their team members while guiding them to be the best they can be,
through feedback, coaching, mentoring, and advocacy within the organization.
This means helping to set team goals, and using metrics to efficiently measure
and guide team performance in pursuit of those goals. To be a fit, you will have
a strong operations mindset, possess a deep expertise in financial crimes
investigations and research techniques, be able to move quickly, and be
passionate about delivering an incredible user experience.

Responsibilities

* Recruit, manage, coach, and develop a team of in-office Financial Crimes
Operations Associates
* Guide your team in completing AML investigations, reviews and identifying
money laundering, terrorism financing, and/ or sanction risks 
* Drive strong operational delivery and process improvement helping to mitigate
financial crimes risk while balancing operational efficiency and user impact
* Build a great culture and ensure team members are happy, effective, and
growing in their career
* Set clear goals and direction, and provide regular feedback on team members’
performance
* Be data-driven in your analysis of performance, and in your decision making
* Transmit and foster our values, serving as a beacon of Stripe’s user-centric
philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We’re looking for someone who meets the minimum requirements to be considered
for the role. If you meet these requirements, you are encouraged to apply. The
preferred qualifications are a bonus, not a requirement.

Minimum requirements

* At least 8+ years of direct people management experience
* Experience with payments, risk, compliance, and/or financial services
industry operations
* Expertise in AML regulations and best practices
* Excellent written and verbal communication skills in English
* An ability to partner effectively with internal globally distributed
stakeholders
* Strong operational background including new process launches and service
delivery
* Passion for process improvement and innovation

Preferred Qualifications

* * Knowledge of financial crime regulatory frameworks, inclusive of BSA
Patriot Act, OFAC, and EU Anti-Money Laundering Directives
* Familiarity with the financial crime technology stack (including watchlist
management systems, case management tooling, transaction monitoring and
screening)  
* Experience in building and scaling new teams from zero 
* Experience operating in a high growth technology company