Senior Administrator - Business Systems

We are looking to speak to candidates who are based in Gurugram for our hybrid
working model.

ABOUT MONGODB

The database market is massive, and MongoDB is at the head of its disruption.
The MongoDB community is transforming industries and empowering developers to
build amazing applications that people use every day. We are the leading modern
data platform and continue to innovate at scale to support our customers and
internal teams with world-class systems and experiences.

ABOUT TEAM

IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales
processes, streamlining customer interactions, and maximizing the efficiency of
our sales efforts. By leveraging Salesforce, the team ensures that business
users have the tools, automation, security, and governance needed to effectively
manage customer relationships, support operational processes, and drive business
growth.

With deep expertise in Salesforce administration, platform governance,
automation, and system operations, the team continuously enhances the Salesforce
CRM platform to meet evolving business needs. The team partners closely with
stakeholders across Sales Operations, Revenue Operations, Security, Compliance,
and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

WHAT YOU’LL DO

* We are looking for a Senior Salesforce Administrator to manage and enhance
the Salesforce CRM system supporting MongoDB’s Sales organization.
* Effectively work both autonomously and collaboratively across Salesforce
platform administration, configuration, release support, security, and
audit-related activities.
* Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and
Business Stakeholders to understand requirements and deliver scalable
declarative solutions.
* Contribute across multiple functions including platform administration, CI/CD
participation, release support, access governance, security improvements, and
audit readiness.
* Ensure appropriate controls, documentation, and governance practices are
followed to maintain a strong and effective control environment.

RESPONSIBILITIES

* Administer, configure, and maintain the Salesforce platform, including users,
roles, profiles, permission sets, sharing settings, page layouts, record
types, and other core administrative functions.
* Build and enhance Salesforce solutions using declarative tools such as Flows,
Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms,
and page layouts.
* Support DevOps and CI/CD activities including deployment, validations,
release readiness, environment coordination, and change migration across
Salesforce environments.
* Participate in audit processes by supporting evidence collection, validating
controls, documenting configurations, and helping close identified gaps.
* Maintain a strong understanding of Salesforce security architecture,
including profiles, roles, permission sets, field-level security, object
access, and sharing rules.
* Support platform stability and day-to-day operational activities by
troubleshooting issues, resolving user requests, and maintaining data
integrity.
* Partner with business stakeholders to understand requirements, improve
processes, and recommend scalable platform solutions.
* Maintain clear documentation for system configurations, release activities,
controls, support procedures, and governance practices.
* Research platform capabilities, best practices, and new Salesforce features
to continuously improve system effectiveness and administration maturity.

MINIMUM REQUIREMENTS

* Bachelor’s degree in Computer Science, Information Systems, Business, or
equivalent experience.
* 8+ years of Salesforce Administration experience in a mid-to-large enterprise
environment.
* Salesforce Certified Platform Administrator, Salesforce Certified App
Builder, Salesforce Certified Advanced Administrator, Salesforce Certified
Sharing & Visibility Designer certifications are required.
* Familiarity with AI-powered and agentic tools such as Cursor, Claude Code,
Agentforce, and similar platforms.
* Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based
deployment workflows, or similar tools.
* Strong analytical, troubleshooting, communication, and collaboration skills.

SUCCESS MEASURES

* In 3 months, you will have developed a strong understanding of MongoDB’s
Salesforce platform, support model, security posture, release processes, and
core business workflows by working closely with stakeholders and technical
teams.
* In 6 months, you will have independently delivered multiple
configuration-based enhancements, actively contributed to release and DevOps
activities, and started driving improvements in platform governance,
security, and operational efficiency.
* In 12 months, you will have become a trusted Salesforce platform owner who
can confidently contribute across administration, declarative delivery,
security reviews, audit readiness, and release support while helping
strengthen the overall Salesforce operating model.

Requisition ID 1273405374