Senior Analyst

Escalation/SO Engineer with a strong background in Contact center / BPO / call
center supporting Data Centre operations or Internet Service Provider (ISP)
environments. The ideal candidate should have demonstrated experience in
managing large-scale service desk operations, handling high-severity incidents,
and overseeing escalation processes in mission-critical infrastructure
environments. Exposure to ITIL practices, 24x7 operational support models, and
service assurance within Data Centres or ISPs is highly preferred.

eClerx is a global leader in productized services, bringing together people,
technology and domain expertise to amplify business results. Our mission is to
set the benchmark for client service and success in our industry. Our vision is
to be the innovation partner of choice for technology, data analytics and
process management services. Since our inception in 2000, we've partnered with
top companies across various industries, including financial services,
telecommunications, retail, and high-tech. Our innovative solutions and domain
expertise help businesses optimize operations, improve efficiency, and drive
growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering
excellence through smart automation and data-driven insights. At eClerx, we
believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability or protected veteran status, or any other legally
protected basis, per applicable law.