Senior Analyst FARM

Role Purpose

Responsible to actively maximizing cash-flow opportunities through the effective credit

control, cash collection and timely query, resolution on a portfolio of assigned customer

accounts. Ensure that the integrity of all work and interactions with customers are

completed in accordance with IHG policy and procedures and compliant with Sara banes

Oxley legislation.

Key Accountabilities

Responsible for the collections process to include - a) Effective & regular follow up

with customers for outstanding receivables b) All aged (90+) past due items are

addressed regularly and escalated c) Ensuring processes and procedures are

followed regarding customer contacts, adhering to the process policy, legal

requirement, reviewing collection data and allocating resources as needed d)

Proactively inform any customer issues and escalation e) Issues & identified

mistakes are not repeated

Develop & maintain relationship with hotels - Listen to and communicate with

customer to obtain all required information necessary to determine and address

their specific needs; tactfully explain why, if service cannot be provided

Responsible for reconciliation for customers, research for unapplied cash,

preparation of accurate reports as & when required

Accurate & correct statement, reports & data is provided to internal & external

customers within time lines assigned

Responsible for timely responses to internal & external customers
Ensure all customer records are kept up to date, call logs/conversations in People

Soft and all maintenance processes are documented and filed as agreed

Backup plan during leaves and assisting other members during the leaves –

Ensuring all reports, queries are addressed as per timelines

Ensuring other portfolios & responsibilities are managed as and when asked or

assigned upon

Key Skills & Experiences

Education: Associate Degree or Bachelor's Degree in a relevant field of work or an

equivalent combination of education and work-related experience.

Experience A minimum of 2-3 years work related experience with demonstrated

proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge

Effective team player with a Positive attitude & proactive approach
Ability to influence and negotiate resulting in positive customer payment decisions
Demonstrated effective/strong verbal and written communication skills
Demonstrated proficiency in recognizing & resolving problems or inconsistencies in

transactions and systems

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