Senior Associate - Forwarding Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and
improving the quality of life for people around the world. DP World exists to
make the world’s trade flow better, changing what’s possible for the customers
and communities we serve globally.  With a dedicated, diverse and professional
team of more than 111,000 employees from 159 nationalities, spanning 77
countries on six continents, DP World is pushing trade further and faster
towards a seamless supply chain that’s fit for the future. We’re rapidly
transforming and integrating our businesses -- Ports and Terminals, Marine
Services, Logistics and Technology – and uniting our global infrastructure with
local expertise to create stronger, more efficient end-to-end supply chain
solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From
intelligent delivery systems to automated warehouse stacking, we’re at the
cutting edge of disruptive technology, pushing the sector towards better ways to
trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering
standardization, process excellence and expertise, and automation in areas of
Finance, Freight Forwarding, Marine Services, Engineering and Human Resources,
helping accelerate DP World’s growth and business transformation. As we
experience exponential growth, there has never been a more exciting time to join
us. Discover your next role here and change what's possible for everyone! As an
equal employer that recognizes and values diversity and an inclusive culture, we
empower and up-skill our people with opportunities to perform at their
best. Join us and be part of an amazing team that is transforming the future of
world trade. 

Role Purpose: 

Freight forwarding GSC operator is the face of DP World to the CSO (Customer
Service Operations). 

He/she is responsible for the accurate and timely movement of Air Freight to and
from specific 

locations within the service standards agreed with the Customer and as per
instructions provided by CSO. 

This also includes vendor communication and shipment related internal
communication between 

DPWL stakeholders.

Designation: Senior Associate - Freight Forwarding

Base Location: Ghansoli, Navi Mumbai

Reporting to: Assistant Manager/Manager - GSC Freight Forwarding Operations

Key Role Responsibilities:

* Plan and coordinate the movement of freight for inbound and outbound
shipments, across various modes of transport (Air)

* Ensure all documents required for the shipment (e.g., bills of lading,
customs declarations, invoices) are completed accurately and on time.

* Work closely with carriers, NVOCC’s, terminals to ensure timely tracking of
the shipments.

* Primary point of contact for CSO operators regarding their shipments and
providing regular updates on the status.

* Handle branch office inquiries & concerns related to shipping and delivery
issues.

* Prepare and maintain necessary import/export documents, customs filing
details.

* Ensure customs compliances and customer requirements are maintained at all
stages.

* Assess and mitigate risks in the transportation process, such as delays,
penalties.

* Track n Trace of the shipments for accurate and timely updations of all
milestones.

* Work closely with various internal departments within GSC to ensure seamless
collaboration.

* Accurate and timely updations of the internal system and follow up if any
information missing. 

* Confirm delivery and empty container return and complete relevant activities.

* Receive carrier arrival notice and request cargo release information,
documents, and freight invoice from Carriers.

* Maintain records as per norms to ensure accurate data tracking.

* Ensure compliance with region specific KPI's are met for every handled
shipment.

Skills & Competencies: 

* Should have prior experience in managing shipment files in Freight
forwarding.
* 2 -3 years direct experience in Freight Forwarding, logistics industry
handling end-to-end shipments.
* Demonstrated ability to multi-task and perform well in under a fast-paced
environment,
* Knowledge of customs filing procedures 
* Well verse with all shipping related Export and Import Documentation and
invoicing.
* Familiar with logistics or freight forwarding applications.
* Problem solving, decision-making ability, excellent communication skills.
* Well verse with MS office tools.
* Ability to work independently and team with a proactive mindset.

Education & Qualifications: 

* Bachelor’s degree in any discipline

 

DP World is committed to the principles of Equal Employment Opportunity (EEO).
We strongly believe that employing a diverse workforce is central to our success
and we make recruiting decisions based on your experience and skills. We welcome
applications from all members of society irrespective of age, gender,
disability, race, religion or belief.