Senior Associate Transactions & Processing

Overview:

Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com
[http://www.trimont.com]) is a specialized global commercial real estate loan
services provider and partner for lenders seeking the infrastructure and
capabilities needed to make informed, effective decisions related to the
deployment, management and administration of commercial real estate secured
credit.

We do this with a team of 1100+ extraordinary Team Members who serve a global
client base from offices in Atlanta, Dallas, Kansas City, London, New York, and
Sydney. We empower our skilled global teams by equipping them with the necessary
knowledge and advanced technology, as well as fostering a culture driven by
values. This approach helps our teams excel and build meaningful client
relationships, while providing the highest quality service and feeling proud of
the work they do.

Trimont is an innovative firm where visionary professionals come to learn, grow,
and thrive with colleagues driven by curiosity and collaboration.

Learn: We believe ongoing learning is critical and are focused on providing a
work environment where all team members can take ownership of their careers.

Grow: We work alongside the largest institutional lenders in the world,
overseeing the most significant projects in the industry. This unique
opportunity allows us to broaden our skillset and develop our abilities by
tackling some of the industry's most challenging and exciting endeavors.

Thrive: Our firm is a place where ethics and excellence meet to create an
experience that matches our capabilities. There are no limits to what we as team
members as an organization, can achieve together.

Job Summary:

Senior Associate Transactions & Processing role involves, identifying
non-financial loan triggers and assigning triggers to responsible parties for
monitoring and escalating for enforcement. It identifies, monitors risk and
mitigates that are listed in the underlying loan documents during various stages
of a loan. The company has a fiduciary responsibility to enforce the actions
related to trigger events through servicing agreement. Perform a review of
documents to extract these requirements for ongoing monitoring of events.

Responsibilities:

* Support internal and external customers with inquiries and complaints
regarding loan servicing needs
* Monitor loan system and resolve customer issues, and process complex
transactions online
* Perform moderately complex administrative, transactional, operational and
customer support tasks
* Determine an appropriate course of action and conduct investigative steps to
fully identify customer issues.
* Perform complex administrative and customer support tasks by managing daily
schedules and providing work direction to the team.
* Assist in setting performance standards and recommend process or policy
improvements to enhance customer satisfaction.
* Review moderately complex loan servicing documentation language, book and
fund new loans and modifications, including reviewing of input.
* Monitor collateral and prepare payoff letters, releasing collateral; customer
research and billing; obtain insurance information and monitor ongoing
coverage.
* Provide subject matter expertise and interpretation of procedures to less
experienced individuals.
* Respond independently to complaints escalated at the highest level.
* Provide training and guidance for less experienced loan administrators and
perform quality assurance and approve the work of other staff.
* Collaborate and consult with peers, colleagues, and managers to resolve
issues and achieve goals.
* Interact with internal customers.
* Receive direction from leaders and exercise independent judgment while
developing the knowledge to understand function, policies, procedures, and
compliance requirements.

Required Qualifications:

* Master’s degree in commerce, finance, and accounting.

* 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated
through one or a combination of the following: work experience, training,
military experience, education.
* Strong verbal and written communication skills are crucial for engaging with
candidates and hiring managers.
* Demonstrated capacity to achieve results in a fast-paced, high-volume, and
dynamic setting.
* Organizational and administrative skills that reflect attention to detail and
the ability to prioritize amidst competing demands.
* Strong work ethics and a sense of urgency.
* Skilled in managing sensitive information while upholding privacy.
* Handling workload and special projects efficiently.
* Ability to work both independently and within a team environment.
* Advance excel skills are required for this role.
* Exposure in preparing process metrics and reporting activities.
* Collaboration skills with internal and external teams.
* Ability to handle stress and work under pressure.

Trimont is an equal opportunity employer, and we’re proud to support and
celebrate diversity in the workplace. If you have a disability and need an
accommodation or assistance with the application process and/or using our
website, please contact us. We are proud to maintain a drug-free policy,
ensuring that our community is a secure and productive space for all our team
members.