Senior CICS Systems Programmer

About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a
relentless ally, we accelerate clients’ digital transformation to achieve
business outcomes that stand to last. Our dedicated team helps organizations
optimize today’s systems across any hybrid environment with services such as
consulting, mainframe and application modernization, public cloud migration and
cloud-native development. With certified experts in AWS, Azure and Google Cloud
and recognized as Microsoft Datacenter Transformation Partner of the Year,
Ensono has over 3500+ associates globally and is headquartered in greater
Chicago.

We care about your success, offering comprehensive strategic and managed
services for mission-critical applications. Our Advisory and Consulting services
can help upfront with an application strategy or find the right places for your
applications – whether it’s public, multi or hybrid cloud, or mainframe. And
because we span across all mission-critical platforms, we can meet you wherever
you are in your digital transformation journey, with 24/7 support when you need
it. We are your relentless ally, flexing with you when challenges emerge so you
don’t feel stuck in place. With cross-platform certifications and decades of
experience, our technology experts have become an extension of your team so
you’re continuously innovating – doing more with less while remaining secure.
And that’s just the beginning.

About Role

* Provide premium CICS system programming support and services to Ensono
mainframe clients.
* The successful candidate will perform mainframe CICS Transaction Server
software administration and tuning to support our customers’ CICS
environments. The individual will need to work with vendor personnel to
achieve timely solutions of CICS related problems.

Responsibilities

* Fulfill customer service requests for mainframe z/OS customers in a timely
manner as they pertain to CICS TS and related OEM software products.
* Provide primary support for reported problems related to CICS TS and related
OEM software products
* Provide support on 24 x 7 x 365 basis across multiple time zones.
* Provide key support for customer migration services (new customer
transitions) as they pertain to CICS TS and related OEM software products.
* Communicate to both customer and management the status of issues at intervals
during resolution process.
* Maintain documentation of issue cause, action, and resolution in the
designated problem tracking system.
* Assist the assigned project manager in the migration of newly acquired
customers such that all technical hurdles are addressed in a timely manner
and do not impede the expected progress of the transition nor the targeted
migration date.
* In joint co-operation with the Disaster Recovery Services and other technical
teams, successfully execute tasks associated with any given customer’s
disaster recovery plans.
* Adhere to a schedule that efficiently manages resources and allows timely
implementations.
* Follow ITSM change control procedures.

Experience level - 8 + yrs.

Mandatory Skills

* Self-motivated and able to work independently.
* Demonstrated ability to respond quickly and effectively to support requests
from multiple clients
* Must be able to multi-task and work under short deadlines and in high
pressure situations.
* Excellent communication skills (written, verbal and presentations)
* Ability to work as part of a team, as well as independently.
* Experience in installation/upgrade/customization of CICS TS and OEM products
* SMPE Knowledge and experience

Good to have skills

* Self-motivated and able to work independently.
* Demonstrated ability to respond quickly and effectively to support requests
from multiple clients
* Must be able to multi-task and work under short deadlines and in high
pressure situations.
* Excellent communication skills (written, verbal and presentations)
* Ability to work as part of a team, as well as independently.
* SMPE Knowledge and experience