Senior Client Services Project Manager (AI)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re
ambitious. We’re game changers. And we play to win. We set the highest standards
and execute beyond them. And if you’re like us, we can offer you the ultimate
career opportunity that will light a fire within you.

So, what’s the role all about? 

As a Senior Client Services Project Manager, you will be responsible for
overseeing multiple projects and initiatives that support the organization's
strategic goals. You will work closely with cross-functional teams to ensure
successful project execution, on-time delivery, and adherence to quality
standards. 

How will you make an impact?

* Lead end‑to‑end delivery for multiple projects, ensuring alignment with
scope, timelines, and customer expectations.
* Build and maintain project plans, schedules, and required documentation.
* Facilitate clear, consistent communication with all stakeholders (incl.
leadership).
* Track action items and drive accountability across teams.
* Identify and mitigate risks and manage escalations professionally.
* Guide teams through launch readiness, deployment, and project closeout.
* Support continuous improvement by identifying process gaps and opportunities.
* Adapt to shifting priorities in a fast‑moving environment.

Have you got what it takes?

* IT experience: 5 to 7 years
* 4 years of project management experience leading multiple concurrent projects
in customer‑facing environments.
* Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and
hybrid/iterative approaches.
* Exposure to supporting technical and AI/GenAI & software delivery projects,
with the ability to translate complex technical concepts for non‑technical
stakeholders.
* Skilled in developing and maintaining detailed project plans, forecasting
timelines, and managing risks, issues, and escalations with professionalism.
* Strong communication, stakeholder management, and client‑facing leadership
skills.
* Highly organized, detail‑oriented, and adaptable under tight deadlines.
* Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana,
Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g.,
PowerBI).
* Solution‑oriented mindset with a collaborative, team‑first approach.

You will have an advantage if you also have:

* Experience working with Waterfall/Agile methodologies
* Experience with Onsite and offshore delivery model

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams –
comprised of the best of the best – work in a fast-paced, collaborative, and
creative environment! As the market leader, every day at NiCE is a chance to
learn and grow, and there are endless internal career opportunities across
multiple roles, disciplines, domains, and locations. If you are passionate,
innovative, and excited to constantly raise the bar, you may just be our next
NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum
flexibility: 2 days working from the office and 3 days of remote work, each
week. Naturally, office days focus on face-to-face meetings, where teamwork and
collaborative thinking generate innovation, new ideas, and a vibrant,
interactive atmosphere.

Requisition ID: 9953

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global
businesses, including 85 of the Fortune 100 corporations, to deliver
extraordinary customer experiences, fight financial crime and ensure public
safety. Every day, NiCE software manages more than 120 million customer
interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is
consistently recognized as the market leader in its domains, with over 8,500
employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
national origin, age, sex, marital status, ancestry, neurotype, physical or
mental disability, veteran status, gender identity, sexual orientation or any
other category protected by law.