Senior Customer Success Manager

About LeadSquared
One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakh+ users globally use the LeadSquared platform to streamline sales and marketing processes and drive high-velocity growth.
Backed by prominent investors such as Stakeboat Capital, Jyoti Bansal, and Gaja Capital, LeadSquared raised $153M in its Series C round led by WestBridge Capital and is now India’s 103rd Unicorn. With a 1000+ strong workforce, we are rapidly expanding across India, the U.S., Middle East, ASEAN, ANZ, and South Africa.
Role: Assistant Manager - Customer Success BFSI
Location: Bangalore
What You’ll Own:
Manage and nurture relationships with key customer accounts
Drive product/service adoption, engagement, and overall value realization
Own the customer lifecycle post-sales, including onboarding and ongoing engagement
Ensure high levels of customer satisfaction and overall experience
Support renewals and retention by helping customers achieve measurable success
Act as the voice of the customer and collaborate with internal teams to improve outcomes
Proactively identify risks and implement strategies to enhance retention
Conduct regular reviews, success planning sessions, and stakeholder alignment
What We’re Looking For:
5+ yrs of Experience in customer success, account management, or client-facing roles
Strong understanding of customer success metrics such as adoption, retention, and satisfaction
Proven ability to manage relationships across multiple stakeholders
Experience in retention, renewals, or long-term customer engagement
Excellent communication, problem-solving, and stakeholder management skills
Ability to balance customer needs with business objectives
Nice to Have:
Experience in a technology-driven or service-oriented environment
Familiarity with CRM tools and customer success platforms
Experience working in cross-functional, fast-paced teams

Why Join Us?
At LeadSquared, you’ll work on building cutting-edge fintech SaaS solutions that help financial institutions transform their collections and recovery processes, driving better efficiency and customer outcomes at scale.