Senior Customer Success Manager

Job Title: Customer Success - Manager (US Shift- 4pm-3am)

Location: Bangalore

Responsibilities

Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
Develop, prepare, and nurture customers for Account growth.
Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
Work to identify and/or develop upsell opportunities.
Advocate customer needs/issues cross-departmentally.
Program manage account escalations.
Collaborating with Sales, Product Management and Solutioning.
Create reports, notes, presentations for business review discussions.

Qualifications

2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Total experience: 4+ years
Experience in Training and Education will be preferred.
Prior experience in SaaS is desirable.
Experience in handling Strategic Enterprise clients in the US market will be desirable.
MBA/Masters is desirable.