Senior Customer Success Manager (US)

Job Title: Customer Success - Manager (US Shift- 4pm-3am)

Location: Bangalor

e
Responsibilitie
s:• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfactio
n.• Develop, prepare, and nurture customers for Account growt
h.• Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued suppor
t.• Work to identify and/or develop upsell opportunitie
s.• Advocate customer needs/issues cross-departmentall
y.• Program manage account escalation
s.• Collaborating with Sales, Product Management and Solutionin
g.• Create reports, notes, presentations for business review discussion

s.
Qualificatio
ns • 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retenti
on.• Total experience: 4+ ye
ars• Experience in Training and Education will be preferr
ed.• Prior experience in SaaS is desirab
le.• Experience in handling Strategic Enterprise clients in the US market will be desirab
le.• MBA/Masters is desirab

le.
Requirem
ents• You’re driven: No one needs to push you to excel; it’s just who you
are.• Very good written and verbal communication ski
lls.• Detail oriented and analyti
cal.• Strong team player but still a self-star
ter.• Thrives in a multi-tasking environment and can adjust priorities on-the-
fly.• Eager to learn, adapt and perfect your work; you seek out help and put it to good
use.• You want to help and serve our customers: They win, so you
win.• Working exposure in AMER business hours & rotational sched
ules• Knowledge of Salesforce desirable and Intermediate MS Excel Skills is a m

ust.