Senior Executive - Product Support

LeadSquared is a fast-growing SaaS CRM company serving 2,000+ customers globally with a 1000+ member team across India, US, Middle East, ASEAN, ANZ, and South Africa.

This role is focused on owning and resolving customer technical issues end-to-end while working closely with product and engineering teams.

Key Responsibilities

Troubleshoot and resolve product issues across phone, email, and chat
Work with APIs, webhooks, and integrations
Deliver resolutions within SLA timelines
Support onboarding, product training, and documentation
Collaborate with engineering on bugs and improvements

Requirements

2+ years in SaaS product/technical support
Strong troubleshooting and communication skills
Knowledge of APIs/Webhooks/Connectors
Experience supporting enterprise customers
Comfortable with 24/7 shifts

Good To Have

PHP, Java, or Python knowledge
CRM/marketing automation experience
Ability to build sample scripts/POCs