Senior Executive - Warehouse Operations - Economic Zones - Chennai

Job Purpose/Objective

* To manage and streamline operations related to gate entry/exit,
documentation, and weighbridge at the CFS, ensuring error-free system
entries, timely reporting and seamless coordination with internal teams and
external stakeholders. 

* The role is critical to maintaining operational efficiency, regulatory
compliance and high levels of customer satisfaction through accurate data
management and proactive support.

Key responsibilities 

WH / Shift Operations:

* Accountable for both Shift operation of Concern WH Assigned

* Responsible for  End to End Warehouse floor Operations in achieving 100%
customer KPI s.

* To ensure the smooth running of the allocated warehouse shift, ensuring
appropriate resources (people, equipment) are available to meet planned
activity levels.

* Lead and supervise a Team Shift i/c’s ,DEO’s Checker/Pickers/MHE operators
Associates in Inbound and Outbound Operations

* Responsible for Inbound, Outbound, Picking, Put-away and daily stock count 

* Responsible for appropriate documentation in relation to movement of goods to
and from the warehouse viz. GRNs, invoices, BOE, stock transfer notes, lorry
receipts etc, 

* Responsible for effective resource planning, dock allocation and execution.

* On time GRN/order Execution & Despatch of goods.

* Good Product knowledge of relevant customers (ODC/ FMCG / FMCD, Chemical,
MSDS compliance, Hazardous Cargo handling and  etc)

* Owing and tacking accountability of stock reconciliation, Inventory cycle
counts & Monthly audits.

* Effective coordination with floor operations team and vendors, follow -up and
collect the data on time.

* Coordinating with CRM / Regulatory/Transportation team real time to ensure
the smooth inbound and out bound movement

* Maintaining the smooth Relation with Customers handled / Unit Holders and CHA
Biz Team for better operational results

* Time to time escalation on Support requirements for Infra / IT
/MHE/Engineering/HSE for smooth WH Operations

* Training of WH Operation Team time to time on Operational Do’s and Don’t’s ,
HSE, Security ,5S, WH Hygiene and Documentation Maintenance .

System Operations

* Manage operational tasks through platforms such as Capella, YMS (Yard
Management System), IMS (Inventory Management System), and WMS (Warehouse
Management System).
* Ensure all activities are correctly captured in systems with zero error.

Reports & MIS

* Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond
Officers, and shipping lines.
* Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous
reports.
* Ensure systematic record maintenance in OneDrive and local storage.

Department Coordination

* Liaise with internal departments: Sales , CRM,HSE, Transport, Security, IT,
and Yard Operations to ensure uninterrupted WH Operation .
* Coordinate with Customer / Unit Holders for Inbound and Outbound Operations

* QUALIFICATIONS & COMPETENCIES 

Skills and Competencies

* Diploma/Degree in Logistics, Supply Chain Management, Port Operations, or
related field.
* 5–10 years of experience in FTWZ/ WH Operations/ port terminal/CFS operations
or import yard logistics.
* Hands-on experience with Customs coordination and container documentation.
* Safety compliance experience in a warehouse or yard environment.
* Strong understanding of CFS/yard operations and gate procedures.
* Familiarity with logistics systems (Capella, YMS, IMS, WMS).
* High attention to detail and accuracy in data handling.
* Good interpersonal and communication skills.
* Ability to work under pressure and handle multiple tasks.
* Proficiency in MS Office tools and report preparation.
* Strong customer service orientation

Stakeholder 

* Internal: Operations, Transport, Security, IT, HSE, Billing, and Customer
Service teams
* External: Customers, Shipping Lines, Customs Officers, Bond Officers

Educational Qualification (min)

* Diploma/Degree in Logistics, Supply Chain Management, Port Operations, or
related field.

Preferred Certifications if any

* Diploma/Certification in Logistics & Supply Chain Management

* Training in CFS/ICD operations/FTWZ (if applicable)

* MS Excel or ERP system certification (preferred but not mandatory)

Range/ Min no of years - of overall Experience required 

* 05 to 10 years

Min no of years of Industry specific experience required, if any & the industry
type

* Minimum 5 years in WH Operation/FTWZ CFS/ICD/Port Logistics or Supply Chain
Management