Senior Manager- Customer Service & Sales Support

City : Mohali
State : Punjab (IN-PB)
Country : India (IN)
Requisition Number : 43229



 
 Senior Manager- Customer Service & Sales Support
           
Role Purpose Statement
Bunge Limited (www.bunge.com, NYSE: BG) is a leading global agribusiness and food company operating in over 40 countries with approximately 35,000 employees. Bunge buys, sells, stores and transports oilseeds and grains to serve customers worldwide; processes oilseeds to make protein meal for animal feed and edible oil products for commercial customers and consumers; produces sugar and ethanol from sugarcane; mills wheat, corn and rice to make ingredients used by food companies; and sells fertilizer in South America. Founded in 1818, the company is headquartered in White Plains, New York. Bunge has implemented a Shared Services Center in Mohali, India to support Global Operations in areas of Finance & Accounting, Trade Operations, Treasury and IT Support and other back-office support Services.
 
This pivotal role involves driving process automation, enhancing business intelligence capabilities, ensuring robust governance, fostering talent development, and optimizing collaboration across various functions.
The Senior Manager will be instrumental in translating business objectives into actionable strategies, leading diverse projects, and ensuring operational excellence across their sphere of influence.
 
The ideal candidate will possess a strong blend of strategic thinking, hands-on operational leadership, and a proven ability to leverage data and technology for continuous improvement."
           
Main Accountabilities
 
The Senior Manager will be responsible for a dynamic portfolio of initiatives, including but not limited to:
 
1. Operational Excellence & Process Automation:

Drive Automation Projects: Lead initiatives to minimize manual errors and automate recurring tasks
Enhance Operational Workflows: Spearhead projects to streamline communication channels, improve process management
Provide Operational Support: Oversee and resolve critical operational issues including order cancellations, late orders, change orders, and delivery tracking, implementing root cause analysis (RCA) as necessary.

 
2. Business Intelligence & Performance Management:

Develop & Utilize BI Tools: Lead the design and enhancement of Business Intelligence solutions (e.g., SPOT, SC Daily - Power BI Analytics, FS EMEA Dashboards) to improve visibility and analysis capabilities for customer service and supply chain teams
Data Analysis & Reporting: Analyze performance data, identify trends, provide insights and ensure accurate KPI calculations (Monthly TAT KPI)
Continuous Improvement Tracking: Design and develop trackers to monitor contract-related issues, and the impact of external & internal changes, fostering continuous improvement

 
3. Governance & Compliance:

Establish & Maintain Governance Frameworks: Govern Quality Food Safety (QFS) transition, export processes, and Customer Service operations, identifying improvement opportunities
Operational Control: Oversee daily and weekly huddle meetings to address operational issues and implement tracking mechanisms for critical tasks
Policy & Process Adherence: Ensure all departmental activities comply with internal policies, industry regulations, and company-wide standards

 
4. Leadership, Mentorship & Talent Development:

Team Leadership: Lead, motivate, and manage a team of professionals, fostering a culture of accountability, collaboration, and continuous learning
Mentorship & Training: Provide guidance on Supply Chain Operations related issues, conduct cross-training programs, and facilitate talent development initiatives
Skill Enhancement: Arrange and deliver training sessions on critical topics or processes
Conflict Resolution: Actively engage in issue resolution, conflict management, and risk mitigation within the team and across functions

 
5. Cross-functional Collaboration & Stakeholder Management:

Strategic Collaboration: Collaborate effectively with internal departments (e.g., Sales, PGM, Production, Customer Service) and external partners to achieve shared goals
Customer Engagement: Drive initiatives to improve customer engagement, such as supporting sales chasing efforts to secure monthly contracts and managing customer inventory & order management
Project Management: Oversee and coordinate multiple complex projects from conception to completion, ensuring timely delivery and alignment with strategic objectives"

           
           
           
           
           
           
Knowledge and Skills  
Behavior
Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.
Collaborate, effectively communicate with others and take initiative to continually develop themselves.
Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change."
           
Technical

Exceptional Leadership & Inspirational Ability: Proven capacity to lead, mentor, and develop high-performing teams, fostering a positive and productive work environment
Strategic & Analytical Acumen: Ability to analyze complex operational data, identify trends, make data-driven decisions, and formulate long-term strategies
Problem-Solving & Decision-Making: Adept at diagnosing complex operational issues and implementing effective, sustainable solutions
Strong Communication & Interpersonal Skills: Excellent verbal and written communication, presentation, and negotiation skills for effective interaction with all levels of the organization and external stakeholders
Project & Change Management: Demonstrated ability to manage multiple projects concurrently, drive change, and achieve desired outcomes within scope, time, and budget
Process Optimization Expertise: A deep understanding of process improvement methodologies and a passion for automation and efficiency gains
Business Acumen: Strong understanding of market dynamics, customer needs, and the overall business landscape to drive impactful initiatives
Adaptability & Resilience: Ability to thrive in a fast-paced, dynamic environment and lead teams through change.    

Education & Experience 

Bachelor's degree in Business Administration, Supply Chain Management, Engineering, Data Science, or a related field is required. A Master's degree or MBA is preferred
Minimum of 12-14 years of progressive experience in an operational management or leadership role, with a proven track record in process improvement, automation, and team leadership
Demonstrated experience with ERP systems (e.g., SAP), Business Intelligence platforms (e.g., Power BI), and CRM systems (e.g., Salesforce)
Proven ability to develop and implement strategic plans that drive operational efficiency and business growth
Strong experience in budget management, financial analysis, and resource allocation
In-depth knowledge of supply chain operations, customer service processes, and relevant industry regulations.

           
           
           
           
           
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.
 
Every day our people exemplify these values, which represent Bunge at its core:
•    We Are One Team – Collaborative, Respectful, Inclusive•    We Lead The Way – Agile, Empowered, Innovative•    We Do What’s Right – Safety, Sustainability, With Integrity
 
If this sounds like you, join us!  We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge