Senior Manager

We are seeking a highly experienced leader to serve as Senior Manager, Corporate
Services, Global Travel Management, responsible for developing and managing a
comprehensive global managed travel program across all locations. This role
oversees day-to-day travel operations, manages vendor relationships, develops
and manages reporting, ensures compliance to policy, and proactively addresses
travel risk management. The position will lead and develop a team to include
oversight of corporate cards within Corporate Services under the Business
Travel, Corporate Card and Expense segment.  The ideal candidate combines
operational rigor, data-driven execution, and risk-based decision-making with
strong situational judgment. Success in this role requires responsiveness,
accountability, and emotional intelligence to deliver exceptional client
service. Experience in financial, advisory, or technological environments is
preferred.

The day-to-day responsibilities include but are not limited to:

Travel Operations Management

* Oversee day to day global travel operations

* Ensure data feeds between Kroll and Vendor systems are functional and correct

* Manage BTA accounts including proper usage and monthly reconciliation

* Liaise with travel arrangers and vendor agent teams to ensure service levels
are met/exceeded

* Prepare and analyze travel data to monitor KPIs 

* Evaluate new technologies to improve traveler experience and increase program
efficiency

* Participate in educational opportunities & professional organizations in the
travel field

* Stay informed about travel industry trends and best practices

Vendor and Supplier Management

* Negotiate contracts and ensure SLAs are met

* Monitor vendor performance

* Identify, evaluate and manage relationships to ensure best in class offering

* Apply situational triage and data-driven decision-making for complex vendor
needs.

Travel Risk Management & ESG

* Develop and maintain travel risk management program in collaboration with
Security, Legal and People teams

* Monitor global events and advisories

* Ensure compliance with duty of care

* Monitor and provide reporting to ensure firm is meeting ESG objectives

Cross-Functional Collaboration

* Act as escalation point and trusted facilitator for travel operations

* Partner with internal stakeholders including Business Units, Legal,
Technology, Risk Management, People, Finance, and Operations—to understand
travel related requirements and ensure service quality and efficiency 

* Support meetings on an as needed basis

* Cross train with Expense team for redundancy and coverage across Business
Travel, Corporate Card and Expense

Risk & Compliance

* Ensure compliance with governance, risk, and regulatory requirements.

* Define and maintain vendor governance policies and standards.

* Conduct periodic risk assessments of vendor relationships and implement
mitigation plans

Requirements:

* Bachelor's degree (BA/BS) and eight to twelve years of experience in
hospitality or travel operations

* Ability to work and collaborate during Greenwich Mean Time (GMT) hours to
align with global stakeholders and business needs

* Proven ability to drive process adoption and operational change

* Strong cross-functional collaboration and stakeholder management skills

* Experience partnering with finance, legal, people and risk teams

* People management experience with global leadership

* Background in travel or hospitality

* Proficient in vendor negotiations and contracting 

* Demonstrated success in building relationships with influencing senior
stakeholders.

* Analytical mindset with expertise in interpreting complex data for informed
decisions.

* Highly proactive and self-directed, with the ability to manage multiple
priorities simultaneously and drive results independently

* Assertive, accountable, dependable, collaborative and values-driven approach
to work

* Adaptive, resilience, and maintains strategic perspective under pressure

About Kroll

In a world of disruption and increasingly complex business challenges, our
professionals bring truth into focus with the Kroll Lens. Our sharp analytical
skills, paired with the latest technology, allow us to give our clients clarity
- not just answers - in all areas of business. We value the diverse backgrounds
and perspectives that enable us to think globally. As part of One team, One
Kroll, you’ll contribute to a supportive and collaborative work environment that
empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with
expertise in complex valuation, disputes and investigations, M&A, restructuring,
and compliance and regulatory consulting. Our professionals balance analytical
skills, deep market insight and independence to help our clients make sound
decisions. As an organization, we think globally—and encourage our people to do
the same.

Kroll is committed to equal opportunity and diversity, and recruits people based
on merit.

In order to be considered for a position, you must formally apply via
careers.kroll.com [https://careers.kroll.com]

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