Senior Microsoft 365 Engineer

At Franklin Templeton, we’re driving our industry forward by developing new and
innovative ways to help our clients achieve their investment goals. Our dynamic
and diversified firm spans asset management, wealth management, and fintech,
offering many ways to help investors make progress toward their goals. Our
talented teams working around the globe bring expertise that’s both broad and
unique. From our welcoming, inclusive, and flexible culture to our global and
diverse business, we offer opportunities not only to help you reach your
potential but also to contribute to our clients’ achievements. Come join us in
delivering better outcomes for our clients around the world! About the
department: The Infrastructure & Core Services Messaging and Unified
Communications Engineering team delivers secure, reliable communication
platforms for the global enterprise. The group designs and supports messaging,
telephony, conferencing, and compliance solutions in partnership with
infrastructure, security, and business teams. Employees work in a collaborative,
high-impact environment that offers exposure to complex systems, global scale,
and meaningful career growth. How you will add value? Engineering ownership
across design, implementation, and operational improvement of Microsoft 365
collaboration and communication solutions across Teams, OneDrive, and related
services Lead engineering efforts for Microsoft Teams collaboration workloads
and enterprise telephony (Direct Routing, Operator Connect) Architect and deploy
Teams telephony solutions, including PSTN integration, voice routing, call flow
design and compliance recording Integrate Microsoft 365 services with enterprise
systems, including identity (SSO / Entra ID), security platforms, network
infrastructure, and compliance tools Provide secondary role as engineering
support for Messaging infrastructure related systems, including secure messaging
and application mail gateways Operate with Microsoft 365 Global Administrator
access when required, supporting tenant-level decisions and cross-service
integration Support Microsoft OneDrive at an advanced (Tier 3) engineering
level, including troubleshooting complex issues, performance optimization, and
platform integration Collaborate with SharePoint platform teams on Teams-related
integration scenarios, without ownership of SharePoint architecture Support
mergers, acquisitions, and enterprise integration efforts related to
collaboration and communication platforms Resolve complex incidents as a
third-level escalation resource and implement long-term improvements through
root-cause analysis Monitor platform performance and implement
engineering-driven enhancements and automation Support after-hours work during
critical activities What will help you be successful in this role? Experience:
5+ years providing advanced engineering support as a Senior Engineer of
Microsoft 365 Teams, including collaboration and voice workloads with a strong
emphasis on Direct Routing design and integration 5+ years providing advanced
engineering support for related Microsoft 365 services, including Messaging,
SharePoint or OneDrive Engineering, governance and operations of Zoom and/or
Webex platforms Engineering design and support of Messaging, secure messaging
and gateways Education & Certifications: Microsoft 365, Exchange, or Teams
certifications Azure Administration certification AudioCodes or similar SBC
training or certifications Technical Skills: Integrate Microsoft 365 services in
a hybrid Active Directory environment Microsoft Teams engineering experience,
including governance, lifecycle management, and collaboration architecture
Hands-on experience designing, deploying, and troubleshooting Microsoft Teams
Phone solutions, including Compliance Recording, Direct Routing (required),
voice routing policies, PSTN connectivity, and SBC integration Strong
understanding of telephony and voice engineering concepts, including SIP
signaling, call flows, and end-to-end troubleshooting across Teams and network
environments Integration with identity systems (SSO, Entra ID, Azure AD),
including application registration and permission management Microsoft Graph API
and advanced PowerShell scripting for automation Experience migrating Microsoft
365 tenant data using third-party migration tools Strong experience supporting
Microsoft OneDrive, including architecture awareness, troubleshooting, and
integration with Teams Working knowledge of SharePoint Online as it relates to
Microsoft Teams and OneDrive integration (no platform ownership required)
Configuration and policy management of Microsoft Teams, Zoom, and WebEx
Messaging security and collaboration platform security concepts Design and
maintain engineering documentation, including architecture diagrams, system
designs, integration workflows, and operational procedures Clearly present
technical designs and solutions to engineering and security teams Develop and
deliver training or knowledge transfer for operational teams Exchange Online or
hybrid messaging environments is a plus Work Shift Timings - 2:00 PM - 11:00 PM
IST Experience our welcoming culture and reach your professional and personal
potential! Our culture is shaped by our diverse global workforce and strongly
held core values. Regardless of your interests, lifestyle, or background,
there’s a place for you at Franklin Templeton. We provide employees with the
tools, resources, and learning opportunities to help them excel in their career
and personal life. Hear more from our employees By joining us, you will become
part of a culture that focuses on employee well-being and provides
multidimensional support for a positive and healthy lifestyle. We understand
that benefits are at the core of employee well-being and may vary depending on
individual needs. Whether you need support for maintaining your physical and
mental health, saving for life’s adventures, taking care of your family members,
or making a positive impact in your community, we aim to have them covered.
Highlights of our benefits include: Professional development growth
opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking
continuing education Medical, Life and Personal Accident Insurance benefit for
employees. Medical insurance also cover employee’s dependents (spouses, children
and dependent parents) Life insurance for protection of employees’ families
Personal accident insurance for protection of employees and their families
Personal loan assistance Employee Stock Investment Plan (ESIP) 12 weeks
Paternity leave Onsite fitness center, recreation center, and cafeteria
Transport facility Child day care facility for women employees Cricket grounds
and gymnasium Library Health Center with doctor availability HDFC ATM on the
campus Learn more about the wide range of benefits we offer at Franklin
Templeton Franklin Templeton is an Equal Opportunity Employer. We are committed
to providing equal employment opportunities to all applicants and existing
employees, and we evaluate qualified applicants without regard to ancestry, age,
color, disability, genetic information, gender, gender identity, or gender
expression, marital status, medical condition, military or veteran status,
national origin, race, religion, sex, sexual orientation, and any other basis
protected by federal, state, or local law, ordinance, or regulation. Franklin
Templeton is committed to fostering a diverse and inclusive environment. If you
believe that you need an accommodation or adjustment to search for or apply for
one of our positions, please send an email to
accommodations@franklintempleton.com. In your email, please include the
accommodation or adjustment you are requesting, the job title, and the job
number you are applying for. It may take up to three business days to receive a
response to your request. Please note that only accommodation requests will
receive a response. When you become part of Franklin Templeton, you’ll join a
company dedicated to progress. A company that doesn’t settle. One where we
pursue our ambitions with energy and persistence. That’s why it’s so important
that we empower and encourage the progress of our employees. From our welcoming,
inclusive, and flexible culture – to our global and diverse business, we provide
opportunities to help you reach your potential while contributing to ours. At
Franklin Templeton, we embrace individual differences and value experience and
perspectives brought by talent from around the world. And, although we are all
different, we all have one thing in common – we are dedicated to what we do. So
whether you’re just starting your career journey, are well on your way, or are
seeking a new direction, you’'ll find the support you need to grow your career
with us. Come, join us, and help us shape the future of the global asset
management industry!