Senior Office Services Administrator

Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

We are seeking a dedicated Workplace Services Manager for our Bangalore office to lead day‑to‑day workplace operations in alignment with MathWorks’ global standards and local practices. This is a fully on‑site role responsible for delivering a high‑quality, safe, and efficient workplace experience for employees and visitors.

The role involves close coordination with service partners and internal stakeholders to manage housekeeping, food services, physical security support, general maintenance, mailroom services, and space management activities. Working in partnership with the onsite Facilities Engineer, the Workplace Services Manager will help ensure the Bangalore workplace consistently reflects MathWorks’ culture and commitment to employee experience.

MathWorks nurtures growth, values inclusivity, encourages initiative, promotes teamwork, shares success, and rewards excellence.

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

Managing workplace service vendors, including budgeting, contract administration, service delivery oversight, and procurement, in line with corporate and local requirements
Acting as a point of contact for local stakeholders and MathWorks leaders, gathering feedback and driving continuous improvement in workplace services
Overseeing the food services program, including cafeteria operations, pantry management, kitchen supplies, and on‑site catering for meetings and events
Actively monitoring the helpdesk / ticketing system, prioritizing and coordinating work orders to ensure timely resolution
Ensuring compliance with local health, safety, and statutory regulations, as well as MathWorks’ global EHS standards
Managing housekeeping and cleaning services, ensuring alignment with industry best practices, local norms, and MathWorks worldwide expectations
Coordinating space management activities, including onboarding of new employees, internal moves, and restacking, in partnership with the global space planning team and in accordance with standard procedures
Supporting and/or leading small works and minor refurbishment projects, as required, in coordination with Facilities and approved vendors
Leading mailroom and courier services, ensuring consistency with headquarters guidelines and local operational needs
Supporting on‑site events, town halls, and employee engagement activities from a workplace services perspective
Conducting routine workplace inspections to maintain office aesthetics, functionality, and service quality
Being present in the office five days a week to ensure smooth daily operations and strong on‑site engagement

Minimum Qualifications

A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications

Degree or diploma in Hospitality Management, Hotel Management, Facilities Management, or a related field
Proven experience in workplace services, hospitality operations, food & beverage management, or corporate facilities, preferably within a multinational or global organization
Working knowledge of facility systems, including space management tools and service request / ticketing platforms
Strong understanding of local Indian health, safety, and labor regulations relevant to corporate office environments
Demonstrated ability to operate in a global corporate environment, balancing global standards with local execution
Excellent written and spoken English; knowledge of local languages is a plus
Strong organizational skills, vendor management capability, and a customer‑service mindset